IT Engineer

Responsibilities

• Troubleshoot problems relating to computer equipment operating system software, application software, and hardware
• Maintain hardware and software inventory for responsible facilities
• Log and track calls using problem management database and maintain history records and related problems documentation
• Develop training documents to new users as needed
• Provide a high level of service and customer satisfaction to the end user
• Formulate recommendations regarding company end user hardware and software purchases
• Manage antivirus/spyware software and updates
• Travel up to 40% of the time in order to fulfill the responsibilities of this position required
• Own region-wide hardware asset management
• Maintain confidentiality and security standards and policies for the organization

Requirements

• Associates Degree in Computer Information Systems, Computer Science, or equivalent technical work experience or certifications
• 1+ year of experience in application, technical support, desktop, helpdesk, or systems administration
• Experience supporting Windows based users in a Microsoft Active Directory Domain environment required
• Experience Imaging desktops and laptops

Qualifications

• Must be able to work independently with little or no direction
• Must also be able to work closely with all levels of management, staff, vendors and consultants
• Experience troubleshooting basic LAN\WAN issues
• Microsoft Office (Excel, Word and PowerPoint), Visio and Project application knowledge preferred

Skills

• A+ or Microsoft certifications

Pay

N/A

Schedule

N/A

Benefits

N/A