IT Engagement Owner

Position Summary

This position is responsible for the operational management of IT Clinical Application Support services necessary to achieve the organization’s strategies and initiatives with focus on quality of outcomes and superior service. This position is responsible for managing IT Clinical Application Support activities across multiple locations which include the delivery of user level support, IT project implementations and facility-initiated projects. This may include implementation and support of clinical documentation applications and systems within the electronic health record (EHR).

Core Functions

• Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training, and personnel evaluations.
• Manages goals and objectives for the department in accordance and alignment with company goals; provides leadership, measures and feedback, and motivation for staff achievement of departmental goals.
• Maintain effective staff, physician, nursing, and leadership partnerships throughout select facilities, regions or specialties.
• Performs as an effective change agent. Establishes visibility and credibility and may lead and/or participate on assigned committees and teams.
• Supports an environment and infrastructure that promotes professional growth and development.
• Participates in system level initiatives. Provides operational leadership in the support of clinical applications.
• Incorporates best practices and responds to emerging trends to enhance operations, programs, and/or services.
• Engages system, regional and facility stakeholders in understanding strategies for clinical applications.
• Maximizes staff’s contributions and assures timely decision-making reflecting the mission, vision, and purpose of Banner Health.
• Directs and participates in the development, implementation and consistent application of effective organizational policies, procedures, and practices to comply with current laws and regulations.
• Regularly evaluates and identifies opportunities for the clinical functionality of systems across the continuum of care and operationalizes the process to make improvements where appropriate.
• Participates as a subject-matter expert and may lead or facilitate task forces, teams, and/or councils to plan, implement and coordinate programs, services, and/or activities for the department.
• Maintains an up-to-date knowledge of clinical applications specific to clinical specialty area services, current trends and issues in healthcare, regulatory and/or accreditation standards, and specialty area best practices.
• Identifies staff needs related to education and training in the areas of computer skills and competencies in the use of electronic tools for patient care.

Minimum Qualifications

• Bachelor’s Degree in a relevant field or equivalent level of education and experience.
• Advanced level working knowledge of principles, practices, and operations in assigned or related area of responsibility typically achieved in five plus years including a minimum of two years management level experience within a healthcare system setting or large multi-operational, complex corporate environment.
• Must demonstrate substantial knowledge of information technology and/or clinical informatics in a healthcare setting.
• Requires exceptional communication, presentation, and negotiation skills to engage technical and non-technical audiences.
• Requires leadership skills with ability to lead, communicate, and interact across the entity and at various levels.
• Successful candidate will have skills and experience to recruit, mentor, motivate, evaluate, and retain staff.

Preferred Qualifications

• Information Technology management experience in a large healthcare environment is strongly preferred.
• Experience with direct patient care as a licensed professional within an acute care community hospital and/or ambulatory practice preferred.
• Experience using and supporting electronic health record systems, ideally Cerner Millennium preferred.