Engagement Manager

About the role

The Engagement Manager leads provider clients through the successful implementation and ongoing optimization of Advanced Primary Care Models (APCM) and Chronic Care Management (CCM) programs. This role manages relationships with clients, oversees delivery through internal teams and our clients, and ensures that programs drive measurable clinical and financial outcomes for clients.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, managing day-to-day communication and expectations.
• Build strong, trusted relationships with clinical, operational, and executive stakeholders.
• Lead regular meetings with service provider partners focused on performance, barriers, and strategic goals.
• Proactively identify opportunities for program improvement, workflow optimization, or service expansion.
• Lead end-to-end implementation of new clients, empowering them to service clients from sales, through workflow design, go-live, and account growth.
• Develop and maintain project plans with clear milestones, deliverables, and responsibilities.
• Cook up execution across internal team members and clients, ensuring alignment on scope, timelines, and quality.
• Support integration of APCM/CCM workflows into EHR systems and existing clinical processes.
• Manage relationships with outsourced care management vendors or other clients supporting client delivery.
• Ensure clients meet contractual expectations, service-level agreements (SLAs), and quality standards.
• Monitor service-provider performance and escalate issues, risks, or gaps promptly.
• Facilitate alignment between clients and external vendors to ensure seamless coordination of services, workflows, and shared goals.
• Track vendor capacity, staffing, and workflow adherence to ensure consistent program performance.
• Monitor program KPIs such as enrollment, engagement, quality measures, utilization patterns, and financial outcomes.
• Consolidate data from internal teams and clients to provide a unified performance view.
• Develop insights and recommendations to drive improved clinical outcomes and operational efficiency.
• Lead continuous improvement efforts with clients.

Requirements

• Bachelor’s degree in healthcare administration, public health, business, nursing, or related field.
• 5+ years of experience in healthcare client management, care management operations, population health, or value-based care.
• Experience coordinating or overseeing service delivery to clients or through external vendors.
• Proven ability to manage complex multi-stakeholder projects.
• Excellent communication, facilitation, and relationship-building skills.
• Ability to interpret performance data and develop actionable insights.

Preferred Requirements

• Experience with provider groups, ACOs, or health systems.
• Familiarity with EHR workflows and care management platforms.

Compensation & Benefits

The expected salary range for this role is $95,000 – $145,000 annually, depending on factors such as experience, qualifications, and geographic location.

• Medical, dental, and vision coverage for employees and dependents at a nominal cost.
• Paid maternity leave.
• FSA and Dependent Care account options.
• 401(k) Eligibility after 6 months of full-time employment.

Collaborative, mission-driven work environment.