IT End User Support

Key Responsibilities

• Deliver hands-on support for laptops, desktops, and high-performance engineering workstations, including system staging, restoration, and recovery.
• Resolve incidents in accordance with SLAs, document and track issues, and collaborate with global teams to ensure timely resolution.
• Assist Global Information Security (GIS) with antivirus protection, data backup and recovery processes, compliance audits, and security initiatives.
• Provide white-glove technical support for employees and senior leadership in both office and remote work environments.
• Maintain accurate hardware inventories, manage stock levels, and perform regular audits.
• Cook up with vendors for hardware support, repairs, and warranty services.
• Diagnose and repair hardware issues, performing component replacements as needed.
• Support Windows, Microsoft Office, and macOS/iOS environments.
• Aid in disaster recovery planning, testing, and execution.
• Contribute to IT projects, system upgrades, new technology implementations, and hardware refresh initiatives.
• Participate in planning and execution of IT initiatives aligned with business needs.
• Accurately record and maintain weekly timesheets using designated systems.

Requirements

• Ability to effectively collaborate with global, regional, and site-based cross-functional teams, as well as external vendors and solution partners.
• Strong organizational and multitasking abilities with a collaborative, team-focused mindset.
• Willingness to support after-hours IT needs and work across multiple NCR Voyix sites.
• Minimum of 2 years of hands-on technical support experience.
• Required: Associate or Bachelor’s degree in Computer Science or a related field.
• PREFERRED: CompTIA A+, Network+, or Microsoft certifications (Office, Administration, or Professional).