IT Director- Sales & Service Technology- Remote (Anywhere in the U.S.)

General Description

The Director - Sales & Service Technology at GuidePoint Security is the accountable technology leader for the Salesforce-centered and adjacent platforms, integrations, and business processes supporting sales, service delivery, professional services, finance handoffs, and business operations. This is an ownership role, not a coordination-only role, ensuring Sales & Service technology initiatives create measurable business value, align to Business Analyst-led requirements and architect-approved designs, and are delivered through disciplined engineering, release quality, adoption, support, and continuous improvement.

Roles and Responsibilities

• Own the Sales & Service technology operating model, platform strategy, roadmap alignment, governance framework, and execution plan across Salesforce-centered and adjacent Sales & Service platforms in alignment with corporate objectives and enterprise architecture standards.
• Drive business process transformation across sales operations, lead-to-cash, quote-to-cash, PSA/Certinia, professional services delivery, finance handoffs, reporting, automation, and operational maturity.
• Own alignment between internal business outcomes, Business Analyst-led requirements, architect-approved solution designs, technical delivery decisions, resource plans, and long-term platform direction.
• Facilitate executive, business process, architectural, technical, vendor, and delivery conversations to drive clear decisions, prioritization, accountability, change adoption, and measurable outcomes.
• Possess the ability to partner with Business Analysts, architects, and project management to translate business needs into process flows, requirements, scalable designs, acceptance criteria, delivery plans, and implementation readiness.
• Manage complex Sales & Service technology projects and cross-functional initiatives in collaboration with project management, coordinating milestones, dependencies, risks, communications, and delivery commitments.
• Maintain backlog and sprint discipline in partnership with project management, ensuring sprint priorities, scope, readiness, dependencies, carryover, and delivery commitments remain visible and actionable.
• Ensure effective resource alignment and utilization across technology workstreams by balancing internal capacity, vendor support, technical dependencies, business priorities, and delivery risk.
• Provide hands-on technical leadership across Salesforce and related platforms, including Sales Cloud, Service Cloud, Revenue Cloud/CPQ, Certinia PSA, Data Cloud, Flow, Apex, Lightning Web Components, APIs, integrations, middleware, automation, ZoomInfo, Outreach, and other Sales & Service tools.
• Own integration, data flow, licensing, vendor coordination, and adoption considerations for adjacent Sales & Service platforms supporting prospecting, account enrichment, sales engagement, pipeline management, service delivery, and customer operations.
• Challenge solution designs and technical tradeoffs to ensure Sales & Service technology solutions are scalable, secure, maintainable, performant, and aligned to business process standards.
• Maintain platform health, security, and scalability by managing technical debt, data quality, permissions, integrations, platform limits, licensing, vendor/tool governance, adoption, and operational stability.
• Oversee Salesforce DevOps, release, and production readiness practices, including sandbox strategy, metadata and version control, CI/CD, release communications, and partnership with QA teams to build functional, regression, integration, and UAT test coverage.
• Lead technology innovation and AI enablement, including Agentforce, Einstein, Data Cloud, and automation use cases, while ensuring responsible governance, access controls, validation, observability, and operational readiness.
• Establish and monitor technology delivery metrics, platform KPIs, backlog health, release performance, adoption, executive reporting, and business process outcomes.
• Lead and develop the internal technology delivery team while managing external vendors, managed service providers, and implementation partners to augment capacity and delivery quality.
• Other duties as assigned.

Required Experience

• Proven leadership experience in enterprise Sales & Service technology, business systems, CRM, revenue operations, PSA, sales engagement, data enrichment, or Salesforce platform environments.
• Strong understanding of end-to-end business processes such as quote-to-cash, sales operations, service delivery, revenue operations, finance handoffs, reporting, and operational business processes.
• Deep technical fluency across Salesforce and adjacent systems, including Sales Cloud, Service Cloud, Revenue Cloud/CPQ, Certinia PSA, Data Cloud, Flow, Apex, Lightning Web Components, APIs, middleware, integrations, metadata, environments, security model, data model, and platform limits.
• Experience governing adjacent Sales & Service platforms such as ZoomInfo, Outreach, sales engagement tools, data enrichment tools, PSA systems, and connected SaaS applications.
• Experience evaluating Salesforce architecture, solution designs, technical tradeoffs, integration patterns, data flows, and delivery risks with architects, developers, administrators, and implementation partners.
• Experience with Salesforce SDLC, DevOps, release management, sandbox strategy, version control, CI/CD, deployment governance, and partnership with QA teams on test strategy and coverage readiness.
• Familiarity with Agentforce, Einstein, Data Cloud, AI-enabled automation, Salesforce AI governance, responsible AI practices, data grounding, access controls, observability, and adoption considerations.
• Experience leading technology teams, vendors, managed service providers, budgets, capacity planning, resource utilization, sprint maintenance, backlog prioritization, and complex technology portfolios.
• Exceptional executive communication and facilitation skills with ability to translate between business process, architecture, technical delivery, operational support, and financial impact audiences.
• Independent, analytical leadership style with demonstrated ability to drive change, innovation, continuous improvement, and practical decision-making through ambiguity and competing priorities.
• Embraces emerging technologies, including AI tools, to work smarter, solve problems, and drive better business outcomes.

Educational & Professional Credentials

• Bachelor's degree in a relevant discipline or equivalent experience.
• 12+ years' experience in enterprise technology delivery, business systems, CRM, revenue operations, PSA, or Salesforce platform leadership roles.
• 10+ years' experience owning Salesforce-centered strategy, roadmap alignment, delivery governance, implementation, support, and continuous improvement for Sales & Service technologies.
• 8+ years' experience leading high-performing teams of internal and external resources, including administrators, developers, architects, Business Analysts, QA resources, vendors, and managed service providers.
• 8+ years' experience with Quote-to-Cash, PSA/service delivery platforms, sales engagement or data enrichment tools, middleware, integration platforms, APIs, automation, and enterprise data flows supporting connected business systems.
• Professional certifications such as Salesforce Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Salesforce AI Associate/Specialist, Agentforce Specialist, Platform Developer, Application Architect, System Architect, Revenue Cloud/CPQ, Certinia, or equivalent certifications are preferred.
• Previous experience supporting sales, professional services, revenue operations, PSA, quote-to-cash, service operations, sales engagement/data enrichment platforms, or security services organizations is preferred.

Travel Requirements

Approximately 10% out-of-town travel to regional offices and/or data centers.

Physical Requirements

Sedentary work, substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day, required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day.

Additional Perks

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options))
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option