IT Director- Microsoft 365 Collaboration & Productivity

Responsibilities

• Define and execute the Microsoft 365 collaboration and productivity roadmap aligned with business priorities.
• Drive adoption of modern collaboration patterns and productivity best practices.
• Evaluate new Microsoft 365 features and services for business value and usability.
• Own the operational health, availability, and performance of collaboration workloads.
• Lead configuration, lifecycle management, and service optimization for: Exchange Online, Teams, SharePoint Online, OneDrive.
• Oversee tenant level configuration related to usability, sharing models, and collaboration standards (in alignment with Security and Identity teams).
• Establish governance models for: Teams creation and lifecycle, SharePoint site provisioning and ownership, Content organization and collaboration standards.
• Balance governance with ease of use and productivity.
• Champion user experience improvements and simplification of collaboration tools.
• Lead Microsoft 365 adoption initiatives and change management efforts.
• Partner with Communications, HR, and Business Units to drive usage and value.
• Ensure end user training materials, guidance, and self user training materials, guidance, and self service resources are available and current.
• Partner closely with: Identity teams for authentication and access dependencies, Security and Compliance teams for policy alignment and platform integrations, Endpoint/Intune teams for client and device alignment.
• Serve as the primary escalation point for Microsoft 365 collaboration platform issues.
• Lead Microsoft 365 engineering, administration, and support teams.
• Manage Microsoft support engagements and third party vendors related to collaboration services.
• Provide executive level reporting on service health, adoption, and roadmap progress.
• Own Microsoft 365 collaboration licensing strategy and cost optimization.
• Forecast demand and manage budgets related to productivity services.
• Drive license efficiency and usage transparency.

  Qualifications

  • 10+ years of IT experience, with 5+ years leading enterprise Microsoft 365 environments.
  • Experience working with GCC high and knowledge of federal regulations.
  • Deep expertise in: Exchange Online, Microsoft Teams, SharePoint Online and OneDrive, Microsoft 365 Apps.
  • Proven experience operating large-scale collaboration platforms.
  • Strong background in: SaaS operations, Platform governance, User adoption and change management.
  • Experience leading technical teams and influencing senior stakeholders.
  • Ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship.
  • Microsoft 365 or Collaboration focused certifications.
  • Experience supporting hybrid or remote workforces.
  • Familiarity with enterprise IT service management (ITSM) practices.