IT Director

Responsibilities

• Develop and execute the organization's IT strategy, roadmap, and annual technology budget.
• Lead the design, implementation, and support of enterprise infrastructure, including networks, wireless environments, cloud services, security platforms, and end-user technologies.
• Oversee the delivery of technology solutions for new facilities, expansions, and major capital projects, partnering with construction teams, contractors, and third-party vendors.
• Manage external technology partners, managed service providers, and consultants while maintaining ownership of architecture, standards, security, and project outcomes.
• Ensure reliable IT operations and service delivery across corporate and operational environments, including support contracts, SLAs, and performance metrics.
• Own cybersecurity strategy, governance, risk management, and compliance initiatives, including security assessments, vulnerability management, user awareness programs, and incident response planning.
• Lead data protection, privacy, and information governance efforts across multiple jurisdictions.
• Evaluate and manage technology vendor relationships, contracts, and service agreements, ensuring appropriate commercial, operational, and security controls.
• Establish and maintain technology standards, policies, and best practices across the organization.
• Define and manage core business systems, integrations, and data governance frameworks to support operational efficiency and business growth.
• Serve as the senior escalation point for technology-related issues and strategic initiatives.

Requirements

• 10+ years of progressive IT leadership experience managing enterprise technology environments.
• Proven track record delivering complex infrastructure, network, and technology transformation projects.
• Experience managing third-party technology providers, managed service organizations, and vendor relationships.
• Strong knowledge of:
• - Microsoft 365 and Intune
• - Cloud-based business applications and SaaS platforms
• - LAN, WAN, and wireless networking
• - Network security, firewalls, switching, and wireless technologies
• - End-user computing and mobile device management
• - Physical security technologies, including CCTV and access control systems
• Experience supporting technology requirements for large-scale facility, construction, fit-out, or infrastructure projects.
• Working knowledge of cybersecurity and data privacy frameworks such as NIST, GDPR, and related compliance standards.
• Experience managing IT budgets, KPIs, service levels, and operational performance metrics.
• Strong stakeholder management, communication, and problem-solving skills.
• Ability to operate both strategically and hands-on when required.

Preferred qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• ITIL certification or equivalent service management experience.
• PMP, PRINCE2, or other project management certification.
• Relevant cybersecurity, cloud, or infrastructure certifications.
• Experience supporting multi-site and international operations.