IT Director

Major Responsibilities

• Develop and execute the enterprise IT roadmap to improve user experience, operational efficiency, system reliability, and business scalability.
• Partner with executive leadership to align technology initiatives with corporate strategy and operational priorities.
• Lead digital transformation initiatives that modernize business systems, automate workflows, and improve productivity across the organization.
• Evaluate emerging technologies and recommend solutions that enhance operational performance, collaboration, reporting, and security.
• Establish IT governance standards, policies, and lifecycle management practices that support long-term business objectives.

Technology Infrastructure & Enterprise Systems

• Oversee the design, implementation, maintenance, and continuous improvement of secure and reliable infrastructure, including networks, servers, cloud platforms, endpoints, and collaboration technologies.
• Manage enterprise business systems including ERP, CRM, HRIS, Microsoft 365, collaboration tools, and engineering applications.
• Partner with business stakeholders and software vendors to ensure systems are properly configured, optimized, maintained, and aligned with operational requirements.
• Support enterprise application integrations, system upgrades, and technology standardization initiatives.
• Ensure infrastructure and enterprise systems support future growth, operational scalability, and evolving business needs.
• Drive continuous improvement of IT service delivery, system availability, and user experience.

Cybersecurity, Risk & Business Continuity

• Partner with Information Security leadership to support secure infrastructure architecture, endpoint protection, access governance, vulnerability remediation, and compliance initiatives.
• Develop, maintain, and periodically test disaster recovery and business continuity plans.
• Identify and mitigate operational, cybersecurity, and business continuity risks across enterprise technology environments.
• Support audit readiness, regulatory compliance efforts, and technology policy enforcement where applicable.

IT Operations & Service Delivery

• Direct daily IT operations, establish priorities, define service standards, and ensure departmental KPIs and service expectations are achieved.
• Lead incident escalation management and ensure timely resolution of critical infrastructure and user-impacting issues.
• Develop and maintain IT operational metrics, dashboards, and reporting to support performance management and continuous improvement.
• Conduct root cause analysis for recurring service interruptions or KPI deficiencies and implement corrective actions.
• Collaborate with departments across the organization to assess business requirements and deliver effective technology solutions.

Budgeting, Asset & Vendor Management

• Develop and manage the enterprise IT budget, including capital planning, operational expenditures, software licensing, and technology lifecycle management.
• Manage IT vendor relationships, contract negotiations, software subscriptions, and technology procurement activities.
• Evaluate software and hardware solutions to identify opportunities for technological advancement and operational improvement.
• Ensure approved IT projects are delivered on time, within scope, and aligned with business objectives.

Leadership & Team Development

• Lead, mentor, and develop IT staff while fostering a collaborative, accountable, and high-performance team culture.
• Provide coaching, training, and professional development opportunities to strengthen technical capabilities and service delivery.
• Establish clear performance expectations, operational accountability, and continuous improvement practices within the IT organization.
• Promote strong cross-functional collaboration and customer-focused support throughout the IT team.

Capacity Planning, Reporting & Analytics

• Assess current and future technology capacity requirements, including infrastructure, systems, licensing, and equipment needs.
• Analyze operational performance, system reliability, maintenance trends, and technology utilization to support strategic planning and investment decisions.
• Support enterprise reporting, data governance, and business intelligence initiatives through effective technology management and collaboration.