IT Director

Essential Job Functions

• IT Strategy, Operations & AI Enablement: (30%)
  • Develop and implement IT policies, standards, and best practice frameworks across the organization.
  • Establish and execute the organization’s IT and AI strategy aligned with business objectives.
  • Identify and implement opportunities for AI, automation, and data-driven solutions to improve operational efficiency and decision-making.
  • Oversee daily IT operations including infrastructure, systems, cloud services, and enterprise applications.
  • Plan and manage technology upgrades, migrations, and system implementations.
  • Maintain department operational documentation and ensure compliance with applicable laws, codes, and regulations.
  • Develop and manage the IT department budget and ensure cost-effective technology investments.
  • Evaluate, select, and implement technology solutions and enterprise systems that support business growth.
  • Establish timelines and governance for major IT initiatives including infrastructure updates, platform migrations, and system integrations.
  • Stay informed of emerging technologies, cybersecurity trends, and AI advancements relevant to the organization.
• Cybersecurity, Risk & Compliance: (20%)
  • Lead the organization’s information security management program to safeguard data, systems, and networks.
  • Conduct technical risk assessments across information security, privacy, disaster recovery, infrastructure, emerging technologies, and vendor environments.
  • Identify security gaps and lead remediation initiatives to strengthen the organization’s security posture.
  • Maintain incident response, disaster recovery, and business continuity plans.
  • Establish and maintain security policies, training programs, and awareness initiatives for employees.
  • Perform regular system audits and vulnerability assessments across all office locations.
  • Ensure compliance with relevant regulatory and security frameworks, including PCI and vendor security requirements.
• Help Desk/In House Technical Support: (20%)
  • Oversee the design, implementation, and maintenance of network, server, cloud, and endpoint infrastructure.
  • Evaluate organizational technology needs and recommend scalable solutions aligned with future growth.
  • Manage hardware lifecycle planning, procurement, and deployment.
  • Oversee email systems, identity management, and access control processes.
  • Maintain accurate technology asset inventories and system documentation.
• Service Delivery & Internal Support: (15%)
  • Oversee IT service delivery and support operations for all employees across offices and remote environments.
  • Manage the IT help desk ticketing system (ServiceNow) and ensure timely resolution of technical issues.
  • Oversee employee technology onboarding, provisioning, and support processes.
  • Provide escalation support for complex technical issues when necessary.
• Vendor & Technology Partner Management: (10%)
  • Manage relationships with IT vendors, service providers, and technology partners.
  • Negotiate contracts, review Master Service Agreements, and ensure vendor performance aligns with business needs.
  • Evaluate and select external partners for infrastructure, security, and enterprise technology services.
• Client & Project Technology Support: (5%)
  • Provide technical oversight and consultation on project-specific technology requirements.
  • Manage hardware and software deployment for client or project initiatives.
  • Support project teams in configuring devices, systems, and profiles as needed.

Desired Skills and Experience

• Education
• Experience
• Essential Knowledge, Skills, and Abilities
• Software
• Networking
• Other Qualities and Skills