IT Director

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for regulating for-hire transportation in New York City, including taxis, street hail liveries, high-volume for-hire services such as Uber and Lyft, black cars, luxury limousines, livery vehicles, commuter vans, and paratransit vehicles. TLC oversees a transportation ecosystem that moves nearly 1 million riders every day—equivalent to the entire Boston transit system. With approximately 180,000 licensed drivers, 1,000 businesses, and 115,000 vehicles, including the iconic yellow taxi, TLC is entering a new era of dignity, accountability, and collaboration across the for-hire vehicle sector. TLC continues to lead in a rapidly changing mobility landscape, with innovative efforts such as requiring minimum pay for app drivers, ensuring wheelchair-accessible service, making the fleet more environmentally sustainable, eliminating traffic fatalities, and preventing discriminatory service—often serving as a model for other cities.

Responsibilities

• Lead data migration and data integration efforts for large-scale modernization projects, from planning through execution.
• Implement and manage infrastructure for Informatica, MS SQL, Oracle, and Databricks, applying deep ETL processing knowledge.
• Ensure smooth, reliable operation of Informatica tools through effective repository management.
• Manage and optimize Azure cloud services and instances to ensure cost efficiency across the organization.
• Plan, define, and maintain policies, standards, configuration, and operating procedures regarding data security, identity, and access.
• Manage and monitor data security, confidentiality, integrity, and availability.
• Identify probable system exposures, compromises, problems, or design flaws and derive a remediation plan.
• Support application development by providing security design assistance on new products and internally developed projects.
• Provide flexible, on-call support to troubleshoot and resolve production issues as they arise.
• Administer internal processes, procedures, and controls to maintain data integrity and operational consistency.
• Investigate and document service-impacting issues, outages, and downtime and drive resolutions.
• Drive continuous improvement initiatives, including leading database and ETL projects using Agile methodologies.
• Develop and maintain TLC's cloud platform infrastructure across multiple locations.
• Manage technology projects and programs as assigned.

Requirements

• A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to projects and policies required by the position; or equivalent education and/or experience.