IT & Digital Transformation Specialist Officer

About the role

The IT & Digital Transformation (IT&DT) Team plays a key role in enabling Dublin Simon Community to deliver its mission more efficiently through technology. As part of a small and collaborative internal team, the IT & Digital Transformation Officer supports the organisation’s digital transformation agenda, assists with IT operations, and ensures that technology tools and systems empower staff across all departments.

Responsibilities

• Be the first point of contact to internal staff for mobile phone issues, troubleshooting, replacements, etc.
• Assist in building laptops, and troubleshooting soft and hardware issues.
• Liaise with external Telecom Provider on ordering and billing queries.
• Maintain and enhance user databases with other third-party vendors.
• Keep track and fully document IT asset registers for user equipment.
• Contribute to the continuous improvement of IT processes, documentation, and digital practices.
• Act as a point of contact between staff and IT, understanding issues and directing queries.
• Propose and implement technological solutions that help staff and management.
• Work on projects to digitally transform the organisation covering all aspects of IT.

Requirements

• Bachelor’s degree in Information Technology, System Administration, Telecommunications, or a related field.
• Minimum of 2 years of experience in Mobile Device Management within a customer-facing environment.
• Strong knowledge of Microsoft tools, applications and products.
• Proven experience with Intune administration in M365 environment.
• Excellent communication and collaboration skills.

Skills

• Problem-solving mindset with creativity and adaptability.
• Familiarity with Microsoft Entra and Remote Monitoring & Management.
• Experience in Microsoft Intune.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Driven to investigate issues and analyse root causes.

Desirable Experience

• Working in a phone shop or customer support.
• Financial or procurement knowledge.
• An interest in technology and the latest commercial solutions.
• Knowledge of application development.

Benefits

• 25 days of annual leave.
• 5% matched contribution to your pension.
• Paid Sick Leave Policy.
• Paid Maternity Leave Policy.
• Bike to Work Scheme.
• Commuter Travel Tax Savers.
• Ticket 1st-week.
• Comprehensive Training.
• Progression Opportunities.

Location

Smithfield: Dublin 7

Hours

From 9 to 5:30 – Onsite

Contract

Permanent

Salary

35,000 - 47,500

Reports to

IT & Digital Transformation Manager

Pay

Permanent

Schedule

Onsite

Benefits

• 25 days of annual leave.
• 5% matched contribution to your pension.
• Paid Sick Leave Policy.
• Paid Maternity Leave Policy.
• Bike to Work Scheme.
• Commuter Travel Tax Savers.
• Ticket 1st-week.
• Comprehensive Training.
• Progression Opportunities.