IT/Digital Program Management Lead

About the role

The IT Project Manager IV leads the delivery of complex, multi-project IT initiatives and programs, ensuring successful execution across scope, schedule, budget, quality, and stakeholder outcomes. This role serves as a senior technical project leader responsible for driving delivery excellence across multiple digital initiatives while partnering with Digital Services and PMO leadership to support consistent practices and operational maturity.

Responsibilities

• Lead delivery of a large, complex IT project or multiple concurrent projects, ensuring alignment with client and organizational objectives
• Drive financial management of IT projects, including budget oversight, forecasting, burn rate tracking, and cost-to-complete analysis
• Serve as the primary escalation point for delivery risks, ensuring proactive mitigation and executive visibility
• Ensure delivery outcomes meet technical, contractual, and quality expectations across all initiatives
• Lead cross-functional teams to ensure effective decision-making, coordination, and execution across technical and operational stakeholders
• Improve cross-functional communication, visibility, and coordination across projects, initiatives, and teams

Requirements

• Coach and mentor Digital Services staff on IT PMO best practices, delivery governance, operational discipline, documentation standards, project coordination, and sustainable delivery practices to strengthen overall organizational maturity and execution consistency
• Maintain visibility into resource allocations, utilization, staffing needs, workload distribution, and future capacity requirements across the Digital Services portfolio
• Support workload balancing and sustainable staffing practices to improve utilization, reduce fragmentation, and minimize burnout risks
• Aid leadership with staffing coordination, resource planning, contractor needs, and future hiring visibility
• Lead certification and re-certification initiatives for applicable quality and process maturity frameworks (e.g., ISO 9001, CMMI)
• Operationalize IT PMO best practices, governance approaches, and delivery management standards across the Digital Services function
• Develop and maintain SOPs, workflows, templates, operational guidance, and reporting processes that improve consistency and operational maturity
• Stand up intake, prioritization, reporting, governance, dependency management, and risk management practices across Digital Services initiatives
• Establish operational rhythms and governance practices that improve accountability, transparency, and execution discipline
• Define and reinforce standards for project artifacts, technical documentation, implementation records, and delivery traceability across Digital Services projects
• Conduct routine quality and compliance reviews to ensure documentation, records, and project deliverables are accurate, complete, current, and aligned with operational standards
• Support stronger knowledge management, operational continuity, and delivery resilience through improved documentation practices and traceability standards
• Partner with Digital Services and PMO leadership to share best practices and lessons learned from program delivery
• Support leadership in improving delivery sustainability, team effectiveness, and operational visibility across the portfolio
• Contribute operational insights, portfolio reporting, and staffing visibility that support informed leadership decision-making

Qualifications

• Bachelor’s degree in information technology, computer science or related technology field
• PMP and ScrumMaster certification required
• 10+ years of program or project management experience supporting enterprise IT, digital transformation, software development, or technology delivery initiatives including experience supporting government programs involving cross-functional coordination among government SMEs, technical teams, operational stakeholders, and leadership
• 10 years of experience supporting the delivery of digital solutions across multiple technology platforms
• 10+ years of experience working within Agile delivery environments and overseeing governance materials including project plans, status reports, executive briefings, meeting minutes, and risk registers etc
• Advanced knowledge of IT project and program management best practices; Strong understanding of software delivery lifecycles, system implementation, and digital solution delivery; Working knowledge of PMO governance, reporting, and delivery standards; and Execution oversight within matrixed environments
• Strong communication, stakeholder management, analytical, and organizational skills, with proficiency in enterprise delivery and resource management tools such as Confluence, Jira, Smartsheet etc

Benefits

Commensurate with experience

Pay

TBD

Schedule

N/A