IT Desktop Tech, II/ Desktop Support Tech
Job Description
Under strict supervision, performs configuration, installation and/or repairs of PC hardware and peripherals according to established procedures. Contacts end user to define data migration requirements and perform the data migration, if required. Monitors for trouble tickets and coordinates with appropriate vendors for equipment repair, if needed. Adheres to and enforces facility security measures, company safety standards and software licensing procedures. Assists in setting up PC's and related peripherals for special requests. Lends guidance to desktop support teams on hardware related issues. Performs own work and provides assistance to others as directed.
Skills
- Service Now ticketing system
- PC Troubleshooting Skills
- Inventory management
Requirements
- Organization skills
- Time management
Benefits
Top benefits offered include comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Pay and Schedule
Pay Rate Range: $20-$25/hour on W2 depending on experience. 6-Month Contract (with possible extension up to 2 years).
About the Role
Job tasks, correctly performed, have minimal impact upon the viability of the organization. Error is readily ascertainable by the supervisor and can be corrected. Skills are typically acquired through possession of a A+ certification or equivalent experience and 2 years of experience in a PC related field which includes experience in hardware configuration.
Schedule
6-Month Contract (with possible extension up to 2 years).
Qualifications
Confirm and add additional requirements 1 Organization skills 2 Time management
Skills Needed to Perform This Role
- Service Now ticketing system
- PC Troubleshooting Skills
- Inventory management
Benefits
Top benefits offered include comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.