IT/Desktop Support Tech II

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care

The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

About the Role

Maintains, analyzes, installs and resolves second level desktop computer and computing appliance issues for organization’s end-users, including (but not limited to) answering questions, providing advice, troubleshooting hardware and software problems using diagnostic tools and/or troubleshooting procedures. Contributes to the completion of specific programs and projects (e.g., assist in the design and configuration of a distributed computer system environment with appropriate hardware, operating system software, application software, and communication components to solve business/office requirements).

Reports to: Director/IT Infrastructure Services

Responsibilities

• Maintain, analyze, install, and resolve second-level desktop computer and computing appliance issues for end-users
• Troubleshoot hardware and software problems using diagnostic tools and procedures
• Assist in the design and configuration of distributed computer system environments
• Provide advice and answer questions for end-users

Requirements

• High School Diploma or GED (Bachelor’s degree in a related field preferred)
• 2 years of job-related experience
• Valid State Driver’s License
• Seven (7) year driving record from the Department of Motor Vehicles with no more than six (6) points and no indication of poor driving habits
• Must be at least 21 years of age
• Use of personal vehicles is required; must maintain adequate insurance coverage

TMH will reimburse the business use of a personal vehicle in accordance with IRS procedures. Personal vehicles will be used to provide service to TMH colleagues, not paying customers.