IT Desktop Support - Harrisburg, PA
STI · Harrisburg, PA · 6 mo ago
Information TechnologyFull-time
Essential Responsibilities
- Monitor incident queues for issues and take ownership and assist customers as required
- Keep all support tickets up to date and well documented
- As required, provide documentation on issue resolution for other teams
- Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk