IT Desktop Support Analyst

Key Responsibilities

• Provide onsite and remote support for desktop, laptop, mobile device, and peripheral-related issues.
• Troubleshoot Windows operating systems, Microsoft 365 applications, printers, conferencing technologies, and endpoint devices.
• Support conference rooms, executive meetings, and audiovisual technologies.
• Manage device deployments, hardware replacements, and employee onboarding/offboarding activities.
• Utilize ServiceNow to document, track, and resolve incidents and service requests.
• Configure and troubleshoot mobile devices, Microsoft Teams, and collaboration technologies.
• Maintain accurate asset inventory and technical documentation.
• Partner with infrastructure and security teams to escalate and resolve complex technical issues.
• Participate in on-call support as needed.

Top Required Skills

• Desktop Support & Troubleshooting: Windows PCs, laptops, printers, peripherals, and end-user support.
• Microsoft 365 Support: Outlook, Teams, OneDrive, Office applications, and account troubleshooting.
• ServiceNow: Incident management, ticket documentation, and service request fulfillment.
• Customer Service & Communication: Ability to support non-technical users with professionalism and patience.
• Audio/Visual Support: Conference rooms, meeting technology, Teams Rooms, and presentation systems.

Nice-to-Have Skills

• Apple/macOS support experience.
• Microsoft Intune familiarity.
• Mobile device support and management.
• Experience in manufacturing, pharmaceutical, or regulated environments.
• Hardware deployment and lifecycle management.

Soft Skills

• Strong customer-service mindset.
• Comfortable working face-to-face with executives and non-technical users.
• Patient, professional, and approachable.
• Able to build relationships quickly and earn trust.
• Self-starter who takes ownership of issues through resolution.
• Able to introduce new ideas and process improvements.

Additional Skills & Qualifications

The biggest differentiator is communication skills. This person will support non-technical users and requires someone polished, personable, and comfortable providing white-glove support.

Job Type & Location

This is a Contract to Hire position based out of Buffalo Grove, IL.

Pay And Benefits

• The pay range for this position is $25.00 - $32.00/hr.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.