IT Desktop Support 2

Primary Responsibilities

• Provide Tier II desktop support for Windows workstations, laptops, printers, and peripherals
• Install, configure, and troubleshoot desktop hardware and software
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office
• Deploy new equipment and manage hardware lifecycle replacements
• Maintain IT asset inventory and documentation
• Provide exceptional customer service while owning issues through resolution
• Assist with support of manufacturing floor technology including production workstations, scanners, label printers, industrial PCs, and shop floor systems
• Coordinate with Infrastructure and Engineering teams to troubleshoot connectivity and endpoint issues affecting manufacturing operations
• Participate in OT hardware refreshes and deployments
• Learn OT networking fundamentals and industrial cybersecurity best practices
• Support manufacturing systems while adhering to change control and production requirements
• Partner with the Cybersecurity Compliance & Governance team to support security and compliance initiatives
• Collect, organize, and maintain audit evidence for CMMC, NIST 800-171, and other cybersecurity compliance activities
• Affiliate with endpoint protection, vulnerability remediation, and security configuration validation
• Support identity and access management activities
• Affiliate with phishing simulations and security awareness initiatives
• Affiliate with cybersecurity documentation, policy updates, and compliance tracking
• Affiliate with incident response and security investigations as needed
• Coordinate with Infrastructure, Enterprise Applications, and Cybersecurity teams on security-related projects

Qualifications

• Experience supporting manufacturing or industrial environments
• Exposure to Operational Technology (OT), Industrial Control Systems (ICS), or manufacturing systems
• Understanding of cybersecurity fundamentals
• Microsoft Intune or MECM experience
• Active Directory / Entra ID administration
• Basic networking knowledge (TCP/IP, switching, wireless)
• Familiarity with Microsoft Defender or other endpoint security platforms
• Security+, Network+, Microsoft, or Cisco certifications are a plus
• Strong troubleshooting knowledge across Windows, macOS, and iOS
• Familiarity with enterprise IT tools (e.g., Active Directory, SCCM, remote desktop tools)
• Excellent customer service and incident resolution skills
• Must be a U.S. Citizen or Permanent Resident (per ITAR regulations)