IT Desktop Analyst/Asset I

About the role

Managed IT Desktop’s asset inventory and portfolio, including purchase, deployment, utilization tracking, redeployment, maintenance coverage plans/agreements, retirement, disposal of software and hardware.

Responsibilities

• Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
• Reconciliation with the Procurement team on Cost Center.
• Receipt Purchase order with Account Payable over the procurement system.
• Research & update new hardware and/or vendor for IT Desktop.
• End user support for handheld and peripheral devices.
• Create SNOW ticket to update or improve the current or new process with automation.
• Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
• Maintain IT inventory.
• Document instances of desktop equipment or component failure, repair, installation, and removal.
• Onsite branch/department support.
• Handle the ticketing system, phone and email support.
• Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

Qualifications/Requirements

• Fundamental understanding of IT Asset Procurement & Tracking
• Fundamental understanding of Inventory Management & Analysis
• Basic knowledge of IT Desktop’s Vendor Management
• Compliance Tracking and management
• Basic knowledge of Service Now & Visio
• Ability to troubleshoot PC problem & basic network issue
• Intermediate Microsoft product knowledge (OS & Office suite)
• Strong customer service skill
• Strong foundation of MS Windows OS which include AD and GPO
• Strong foundation of various MS products which include MS O365
• Possess research new technology to benefit Desktop operation