IT Deskside Support Engineer

About the role

Function: Field / Deskside IT Support. Work Model: Onsite / FieldBased. Coverage Model: SiteAligned with Field Mobility. Travel: Within assigned ~30‑mile radius. Location: Based in Wexford, PA; requires 5 days per week onsite. Only candidates currently located within Pennsylvania, United States will be considered; applications from outside the USA will not be accepted. Employment eligibility: Open to U.S. Citizens and U.S. Lawful Permanent Residents (Green Card holders); sponsorship is not available at this time.

Role Purpose: The IT Deskside Support Engineer delivers hands‑on, onsite technical support within healthcare facilities to ensure device reliability, end‑user productivity, and zero disruption to clinical and business operations. The role provides physical presence and smarthands capabilities that cannot be fulfilled remotely, especially where uptime, speed, and accuracy directly impact patient care. It acts as a critical extension of healthcare IT operations, bridging Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, device‑level, and site‑specific support activities. Success requires strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards.

Responsibilities

• IMAC & Deployment Services (Install, Move, Add, Change):
  • Act as the primary onsite technical resolver for incidents escalated by the Service Desk; provide in‑person support for clinicians, nurses, researchers, and corporate staff.
  • Troubleshoot and resolve hardware, OS, and peripheral issues that cannot be remediated remotely (laptop/desktop failures, boot, OS, driver, performance issues, peripheral connectivity/malfunctions).
  • Ensure minimal downtime for users performing patient‑care or time‑critical activities; restore operational capability with speed and accuracy while maintaining safety.
  • Perform full IMAC lifecycle activities:
    • New device deployments and refreshes
    • User onboarding and workstation setup
    • Physical moves and reconfigurations
    • Device replacements and upgrades
    • Coordinate installations with user availability and site access constraints.
    • Configure devices per standards, images, and security baselines.
    • Validate post‑deployment functionality before handover to the user.
    • Ensure old or replaced assets are returned, secured, or disposed of correctly.
• Hardware & Peripheral Support:
  • Provide hands‑on support for laptops and desktops, monitors (single/multi‑display), printers (local and network), docking stations, keyboards, mice, and accessories.
  • Replace faulty components and coordinate warranty or vendor repairs where required.
  • Perform physical inspections to identify early hardware degradation risks.
  • Support clinical‑adjacent equipment where permitted under scope.
  • Ensure cleanliness, labeling, cabling discipline, and workstation safety.

Requirements

• Minimum 4+ years of experience in Deskside IT Support, Field Support, or Onsite IT Operations; experience supporting enterprise or healthcare environments preferred.
• Technical Skills: Strong hands‑on experience with Windows desktops and laptops, common peripherals and printers, basic networking concepts, remote support coordination tools, and familiarity with ITSM tools (preferably ServiceNow).
• Additional Expectations: Ability to lift and move IT equipment safely; willingness to travel within the assigned field region; flexibility for after‑hours or emergency support when required; adherence to organizational security and safety policies.

Benefits

• Competitive pay.
• Option to elect healthcare insurance (Dental, Medical, Vision).
• Major holidays and paid sick leave as per state law.

Schedule

Shift Model: Business Hours + OnCall / Extended Support as required.