IT Deployment and Testing Technician

Responsibilities

• Device Deployment and Configuration
  • Deploy and configure desktops, laptops, peripherals, and printers in clinical and administrative settings.
  • Perform software installations and ensure all required applications and system configurations are in place.
  • Set up hardware to comply with organizational standards and security policies.
• Troubleshooting And Maintenance
  • Conduct basic troubleshooting of hardware, software, and peripheral issues.
  • Collaborate with the IT support team to escalate and resolve complex issues promptly.
  • Ensure all deployed devices meet performance and compatibility requirements.
• Epic Technical Dress Rehearsal (TDR)
  • Perform complete end-to-end testing on all devices as part of Epic TDR to validate readiness for go-live.
  • Test connectivity, application performance, and functionality of Epic workflows on deployed devices.
  • Document and report test results, identifying and addressing any deficiencies or issues.
• Documentation And Reporting
  • Maintain accurate records of deployed hardware, configurations, and testing outcomes.
  • Provide detailed documentation for device testing and troubleshooting procedures.
  • Contribute to post-deployment reports, highlighting successes and improvement opportunities.
• Collaboration And Support
  • Work closely with clinical and administrative staff to schedule device installations and testing with minimal disruption to operations.
  • Assist with user training and provide basic guidance on using deployed devices and systems.
  • Participate in team meetings and provide updates on deployment and testing progress.

Qualifications

• Education and Experience
  • Associate’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
  • 1-3 years of experience in IT hardware deployment, troubleshooting, or similar roles.
  • Experience with Epic or other electronic health records (EHR) systems preferred.
• Skills And Competencies
  • Proficiency in deploying and configuring Windows-based systems and peripherals.
  • Strong troubleshooting and problem-solving skills for hardware and software issues.
  • Familiarity with healthcare IT environments and workflows is a plus.
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple tasks with attention to detail.
• Certifications (Preferred)
  • CompTIA A+, Network+, or similar IT certifications.
• Physical Requirements
  • Ability to lift and transport equipment up to 50 lbs.
  • Willingness to work in various environments, including clinical and behavioral health settings.
  • Ability to travel between facilities as needed.

Schedule

Full-time position. May require occasional evening or weekend work based on project needs.