IT Customer Support Specialist

Responsibilities

• Respond to and prioritize incoming support requests via phone, email, ticketing system, and in person
• Create, track, and manage incidents and service requests within the IT ticketing system
• Install, configure, troubleshoot, and resolve hardware, software, operating system, and networking issues
• Diagnose and resolve system failures, malware issues, and other technical problems
• Provide basic troubleshooting support to internal business partners
• Aid with setup, configuration, and maintenance of company equipment including: Computers and laptops, Printers and peripherals, Routers and networking devices, Kiosks and digital signage
• Troubleshoot network connectivity issues for endpoints and remote users
• Escalate complex issues to appropriate IT team members when needed
• Maintain and update documentation for systems and applications
• Stay current on emerging technologies and tools through training
• Support IT projects and initiatives as assigned

Qualifications

• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities in a fast-paced environment
• Basic understanding of: Windows operating systems, Networking concepts, Hardware and peripheral support
• Experience with IT ticketing systems is a plus
• A team-oriented mindset with a willingness to learn

Premier Benefits

• Medical, dental and vision
• Life, AD&D, and critical illness insurance
• Wellness rewards
• 401(k) savings plan
• Profit Sharing
• Paid time off increasing with tenure
• Tuition reimbursement
• Long and short disability and Parental leave
• Employee discount program on the purchase of a Drees Home
• Employee Assistance Program

Summary

To learn more about Drees Homes, please visit our website – www.dreeshomes.com.

Equal Opportunity Employer / Drug-Free Work Place