IT Customer Service Representative

This role is with a global professional services company partnered with Inclusively, a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by providing Success Enablers—accommodations and workplace modifications to help all candidates excel.

About the role

Explore new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges in a Customer Technical Support capacity. This role is onsite at the New York City office.

Responsibilities

• Provide technical support to resolve customer information technology requests and issues.
• Ensure proper documentation, notification, escalation, tracking, and follow-up of customer cases.
• Log requests and issues accurately and perform defined procedures to achieve resolution.
• Monitor systems and trends to proactively prevent incidents, problems, and errors.
• Schedule, track, and facilitate acceptance of changes to the production environments.

Requirements

• Minimum of 2 years of experience in Customer Technical Support and Customer Satisfaction.
• High School Diploma or GED.

Qualifications

• Advanced Quality Assurance (QA).
• Intermediate problem solving and communication skills.
• Beginner conflict resolution.
• Intermediate analytical thinking.
• Bachelor's Degree in a relevant field of studies (preferred).

Pay

Hourly salary range: $24.42 to $63.13.