IT Customer Service Analyst

About the role

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

As an IT Customer Service Analyst on our team, we are looking for a colleague who can provide high quality, customer focused, distributed computing services and help desk support. Our goal is to deliver innovative solutions, maintain standard practices and consistency in the distributed environments we work with. You will act as point of escalation for customers, team members, and management to ensure optimum service quality through ongoing management and continuous improvement initiatives. You will manage administrative processes (asset management, De-acquisition, change/service requests, and problem management). You will ensure customer business needs are met while adhering to corporate standards and meeting Service Level Agreements. You will stay current on new technology and its benefit to the company direction.

Responsibilities

• Distributed desktop support
• Desktop and infrastructure maintenance
• Installation services
• Problem resolution and help desk support
• Installs Computer Equipment (Lease Replacements/New Hires, etc.)
• Build computer equipment for New hires, Refresh, Job changes
• Supports and tests IT Technology and provides feedback

Please note this position is available local to Connecticut.

Requirements

• 1+ years of experience in IT customer support role
• 1+ years of Microsoft Office applications
• Must be able to lift minimum of 50 lbs

Qualifications

• 2+ years of experience troubleshooting hardware and software
• Service Now ticketing experience
• LAN certified Network administration and/or equivalent experience
• MCSE/MCA or related computer experience
• Excellent communication skills

Education

Bachelor's degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).