IT Coordinator

Richard Milburn Academy seeks an IT Coordinator for the 2026/2027 school year.

About the role

To administer, monitor, and maintain client’s IT infrastructure, as well as respond and troubleshoot system-generated incidents. To evaluate problems, generate reports, interact with assigned technicians, and observe problems closely until they are resolved.

Responsibilities

• Provide level 1 support for both internal and external clients
• Troubleshoot issues by using the organization’s knowledge base and other resources available
• Generate necessary reports required by the IT department and/or the client
• Monitor, respond, and troubleshoot alerts generated by the system and/or reported by the client
• Handle escalation and coordination with solutions engineers or its technical counterpart

Requirements

• At least a College/Associate Degree in Computer Engineering, Computer Science, IT, or any related course
• Fresh graduates are welcome to apply
• Good verbal and written English communication skills
• Knowledgeable with the Windows Ecosystem
• Ability to communicate technical information to a non-technical person
• Can work under time pressure with minimal supervision
• Flexible to work on other tasks assigned
• Highly organized with attention to details, know how to follow instructions
• Ability to become the ultimate team-player: works well and peers well with the team, while still being able to perform well individually
• Capability to provide on-call support during escalations and emergencies and travel between work sites

Technical Skills

• Basic Knowledge of Windows Server and Windows Systems
• Basic Computer Repair skills (able to swap out bad components in computers)
• Basic Networking Knowledge (able to troubleshoot no Internet situations for computers and printers)
• Basic Knowledge of Microsoft Office (able to setup Outlook and troubleshoot Excel formulas)

Benefits

Excellent benefit package.