IT Coordinator

iLearn Schools’ IT team plans, develops, implements, and evaluates technology systems. The team manages daily technology activities, collaborates across the IT department, and provides comprehensive support to school and central-office staff under the Director of IT.

About the role

• Manage daily technology operations, assign work, and ensure efficiency across IT team members.
• Install, maintain, troubleshoot, and repair technology equipment, including network systems, classroom technologies, and security systems.
• Administer and monitor the school’s email and network user accounts through G-Suite products.
• Develop and implement technology needs assessments, evaluations, and long-term plans.
• Provide training to school personnel on technology systems and devices.
• Diagnose and resolve hardware and software faults.
• Collaborate with the Director of IT, Director of Assessment, and CIO to develop and revise technology-infused curricula and oversee technology components of iLearn Schools events.
• Maintain and update school databases.
• Oversee the development and submission of E-Rate applications, coordinating with consultants and contractors.
• Evaluate vendor and service provider contracts to ensure compliance with requirements and cost-effectiveness.
• Manage technology-related budgets, review requests, and approve or disapprove invoices.
• Establish and maintain effective relationships with instructional leaders, vendors, and service providers to enhance the efficiency of technology systems.
• Attend state-mandated training sessions and ensure readiness for online assessments.
• Maintain accurate technology inventory records.
• Promote a positive work environment and model professional behavior.
• Perform other duties as assigned by the Director of IT or CIO.

Performance expectations

• Ensure high system availability and performance across all IT infrastructure.
• Maintain enterprise-wide compliance with security standards and protocols.
• Deliver technical solutions and support that align with organizational goals.
• Foster collaboration and proactive problem-solving within the IT team.
• Provide timely and accurate reports on system performance and incident resolution.

Qualifications

• Associate’s or high-school diploma or equivalent; relevant certifications or coursework preferred.
• 1+ year of hands-on IT support experience, with knowledge of basic troubleshooting and repair techniques.
• Ability to troubleshoot software, hardware, and electronic devices effectively.
• Strong communication and leadership skills with the ability to work well with and guide others.
• Self-motivated and capable of working efficiently with minimal supervision.
• Flexibility to work varied hours, including evenings and weekends, as needed.
• Ability to maintain a positive, professional attitude under stress-related situations.
• Commitment to confidentiality and the ability to handle sensitive information appropriately.
• Physical capability to lift and carry up to 50 pounds over distances up to 50 feet.

Work environment

• Professional office setting.
• Regular use of standard office equipment such as computers, phones, and photocopiers.
• Largely sedentary role; occasional filing that requires lifting files, opening filing cabinets, and bending or standing as necessary.

Benefits

• Healthcare coverage.
• Retirement plans.
• Paid time off.

Full-time, twelve-month salaried position reporting to the iLearn Schools Director of IT.