IT Consultant - System Administrator

Location: Austin, Texas, United States
Full-time, partially remote

About Sigma

Sigma Information Group, Inc. has been providing the highest level of technology services to clients in Austin and throughout the US since 2000. We provide a variety of technical solutions for small and medium-sized businesses including managed IT services, project management, managed cloud services, backup and disaster recovery solutions, and web and application development. If it has an on/off switch, we manage it for our customers.

The Sigma team consists of intelligent and motivated individuals from a variety of backgrounds who each contribute equally to the success of the company. Consultants at Sigma are excellent problem solvers with a unique ability to explain technical details to non-technical customers. Our customers expect a high level of service and professionalism and our consultants ensure that they receive it while managing realistic expectations.

Responsibilities

• Maintain healthy working relationships with multiple customers, manage customer expectations, and regularly communicate project status to customer contacts.
• Understand customer business processes and goals and recommend technology solutions to improve those processes or achieve those goals.
• Manage and plan complex technology projects including coordinating internal and external resources.
• Task and project item delegation.
• Run internal and external status meetings to maintain project progress.
• Deploy complex solutions involving a variety of technologies from the below “Preferred Technical Skills/Knowledge” list.
• Build new network and server environments, including the physical installation of network, server, and desktop equipment.
• Manage, maintain, and upgrade existing servers, networks, and desktops.
• Solve technical problems including server and desktop hardware issues, desktop viruses, software deployments, and software problems.

Requirements

• Bachelor's degree or 2-3 years of IT management experience.
• Minimum 1 year as a network/system administrator, IT manager, or IT consultant.
• Prior experience handling multiple customers at an IT consultancy or MSP is a big plus.
• Knowledge of common business operating systems and applications, including Windows, Windows Server, and Office.
• Strong interpersonal communication skills, both written and verbal.
• Ability to interface professionally with customer executives and employees.
• Ability to see problems through to resolution and communicate progress and results to customers.
• High degree of autonomy and ability to self-manage is required.
• Physically capable of picking up and moving computer hardware.
• Must reside in Austin, TX, or the surrounding area, to accommodate client onsite visits.

Skills

• Microsoft Exchange
• VMware
• Hyper-V
• Remote Desktop Services
• Windows Server
• SQL Server
• Fortinet, Palo Alto, and other firewalls
• Active Directory
• Group Policy
• Client Operating Systems
• Networking and Related Concepts – Routing, Switching, Wireless, LAN/WAN, TCP/IP, DNS, DHCP, VPN, and SMTP
• Microsoft Azure
• Microsoft 365 and Related Technologies – SharePoint, Teams, Intune
• Amazon Web Services (AWS)
• Security Platforms and Concepts
• Linux (Red Hat)

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Long-term disability
• Paid vacation
• Paid holidays
• SIMPLE IRA for eligible employees
• Stocked snack bar
• Company sponsored outings
• Fitness center onsite