IT Consultant (App Development)

About the Role

The IT Plan Consultant (IT Application Development, Web, and Communications) serves as a strategic advisor aligning business priorities with digital experience and application capabilities by leading roadmap development, demand intake, and investment planning across enterprise applications, web platforms, and communication technologies. This role translates business needs into scalable, user-centered solutions aligned with enterprise architecture and digital standards while partnering closely with EA, Build, Data, Web, and AI SMEs to ensure cohesive strategies and integrated capabilities across the ecosystem.

Acting as a business relationship and value management leader, the consultant shapes demand, prioritizes investments, and drives measurable outcomes tied to experience, efficiency, and growth, while managing vendor partnerships, service contracts, and lifecycle strategies. Bridging business and technology across Plan, Build, and Run, success is measured by stakeholder trust, adoption of digital capabilities, and delivery of a connected, high-impact portfolio that advances an integrated digital experience and financial sustainability.

Responsibilities

• Serves as a liaison between business areas, the IT organization, and vendors in coordination with project managers to ensure solutions meet operational constraints.
• Creates innovative solutions to difficult situations; recognizes current actions may have unintended consequences and anticipates/resolves a broad range of issues.
• Determines the need for process development/refinement, recognizes strategic opportunities, and outlines ramifications of multiple solutions/options.
• Challenges others to think innovatively; recommends goals and intervenes in work processes to ensure successful delivery of services.
• Cultivates relationships with cross-functional teams (Clinical, Revenue, Finance, IT) to operationalize strategic initiatives.
• Provides coaching support to IT leaders to achieve change management outcomes.
• Oversees and is accountable for daily activities of assigned colleagues; provides training, estimates personnel needs, assigns work, and ensures adherence to deadlines.
• Interprets and ensures consistent application of organizational policies; develops processes/procedures within operational plans and goals.
• Adapts rapidly to changing priorities; communicates benefits and opportunities to staff; anticipates and resolves barriers/issues.
• Conducts conversations with staff impacted by change; implements change processes to monitor acceptance.
• Researches best business practices to identify operational improvement opportunities; determines objectives by studying business functions and evaluating output.
• Leverages qualitative observations and quantitative data to drive decision-making.
• Leads facilitation, develops content, and monitors progress of IT Centers of Excellence.
• Executes prioritized business plans and improvement opportunities delivering high value to business customers.
• Develops and maintains relationships across system office and RHM business/IT leaders; ensures effective communication on operating initiatives.
• Applies interpersonal communication skills to gather/exchange information; engages in negotiation and resolution of standard issues.
• Maintains working knowledge of applicable Federal, State, and local laws, Trinity Health’s Organizational Integrity Program, and Standards of Conduct.
• Performs other duties as assigned by the manager.

Requirements

• Bachelor’s degree in healthcare, information technology, business administration, or a related field, and a minimum of five (5) years of consulting or relevant leadership experience (or equivalent combination of education and experience).
• Foundational knowledge of IT operations or IT project management required.
• Master’s degree and people management experience preferred.
• Proficient knowledge in four or more business operations disciplines (e.g., financial management, contract performance, process improvement, vendor management, change leadership) with expert-level knowledge in at least two.
• Ability to exercise judgment in meeting reasonable expectations, particularly with divergent ideas or unanticipated contingencies.
• Strong leadership, organization, integration, and execution skills; experience in planning, formulating, and executing strategies.
• Demonstrated proficiency in identifying, evaluating, and articulating operational opportunities, business needs, and gaps; ability to implement steps and provide authoritative consultation.
• Strong interpersonal, consultative, and relationship-building skills; effective vendor interface/management experience.
• Ability to facilitate teams/groups, influence results, and manage complex relationships across the organization.
• Strong oral and written communication, persuasion, and negotiation skills to translate technical matters for non-technical staff and vice versa.
• Willingness to learn, develop skills, and give/receive constructive feedback.
• Demonstrated ability to lead in ambiguous, collaborative, matrixed organizational structures.
• Minimum two (2) years of formal or informal leadership experience in a self-directed manner under changing structures and priorities.
• Certification in PX Essentials and Root Cause Analysis training (or equivalent) required; enrollment in A3 Thinking for Leaders certification (or equivalent) within the first twelve (12) months.
• Lean Six Sigma Green Belt or equivalent preferred.
• Comfortable operating in a collaborative, shared leadership environment.
• Personal presence characterized by honesty, integrity, and caring; ability to inspire and motivate others to promote Trinity Health’s mission, vision, and values.

Physical and Mental Requirements

• Ability to set and organize own work priorities and adapt to frequent changes.
• Ability to work concurrently on multiple tasks/projects in a potentially stressful environment with diverse personalities.
• Must be able to travel to various Trinity Health sites (10%) as needed.
• Ability to comply with Trinity Health policies and procedures.