IT Configuration Manager

Responsibilities

• Chair and facilitate the weekly Technology Working Group (TWG).
• Guide J6 Branch SMEs and requestors through structured technical evaluations, capturing key concerns, risks, and driving consensus to a formal TWG vote.
• Act as the tie-breaking vote during TWG technical assessments.
• Monitor the ITSM system queue to identify and categorize incoming Configuration Change Requests (CCRs).
• Validate that requests represent "fully formed ideas" and assist customers in translating ITSM ticket data into official TWG Request Forms.
• Execute all post-meeting administrative actions, including updating ITSM ticket statuses and journaling formal decisions to customers.
• Administer the automated (Microsoft O365 Suite) change management workflow.
• Assign SME evaluators based on the technical scope of the request, schedule TWG review dates, and rigorously enforce deadlines for pre-meeting evaluations.
• Ensure all standard maintenance activities are properly documented and segregated from normal change workflows.
• Generate and distribute official TWG agendas and post-meeting summary reports to J6 Leadership, the Technology Manager, and CMB members.
• Provide continuous status updates and procedural guidance to internal JIATF-S customers submitting IT requests.

Requirements

• BA/BS degree or 4 years of additional experience may be exchanged in lieu of a degree.
• Eight (8) or more years of experience in Enterprise IT operations, systems engineering, information security, system administration, or network administration.
• Three (3) or more years of hands-on experience working in IT Service Management (ITSM), Configuration Management, or IT Governance within the US Federal Government or Department of War (DoW) environment.
• Three (3) or more years of experience leading managing a project or small team in the execution of a project.
• In-depth knowledge of software licensing models, contract terms, and industry best practices.
• Within 6 months must be able to obtain a DoD 8570.01-M IAT Level II certification, which includes any of the following: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, and SSCP.

Qualifications

• CompTIA Project+
• Demonstrated experience working within the US Army, Department of War (DoW), or similar US Federal Government environments.
• Understanding of military staff operations, joint directorate structures, and federal IT procurement/change lifecycles.
• High proficiency operating within enterprise IT Service Management (ITSM) ticketing systems.
• Familiarity with Project Management frameworks and Agile methodologies.

Desired Qualifications

• CompTIA Project+
• Demonstrated experience working within the US Army, Department of War (DoW), or similar US Federal Government environments.
• Understanding of military staff operations, joint directorate structures, and federal IT procurement/change lifecycles.
• High proficiency operating within enterprise IT Service Management (ITSM) ticketing systems.
• Familiarity with Project Management frameworks and Agile methodologies.

Benefits

Must have an active Top Secret clearance.

Must be eligible to obtain and maintain TS/SCI Clearance.

Pay

N/A

Schedule

N/A

Skills

• Enterprise IT operations
• Systems engineering
• Information security
• System administration
• Network administration
• IT Service Management (ITSM)
• Configuration Management
• IT Governance
• Software licensing models
• Contract terms
• Project Management frameworks
• Agile methodologies
• ITSM ticketing systems
• Project Planning
• Agile Scrum
• Microsoft O365 Suite

Benefits

N/A

Pay

N/A

Schedule

N/A