IT Communication Infrastructure Technician II - WashU IT

Location: Saint Louis, MO 63112 | Scheduled Hours: 40/week | Grade: G10-H

About the role

Under moderate supervision, the IT Communication Infrastructure Technician II will be a member of a team responsible for deployment and maintenance of the University's voice and data telecommunications cable infrastructure that supports the wired and wireless networks, the University CATV plant, and cellular & public safety distributed antenna systems. They will generally assist other technicians in performing day-to-day operational work and projects, performing technical tasks and troubleshooting issues.

Responsibilities

• Installs, troubleshoots, and maintains infrastructure for supported services: VOIP Telephony, audio code connections to legacy telephony devices, emergency phone support, CATV plant, fire alarm communications network, cellular distributed antenna system (DAS), public safety distributed antenna systems (E-DAS), underground telecommunication cable location identification and marking, and infrastructure disconnects.
• Performs troubleshooting and installation of fiber optic terminations and fusion splicing, including testing verifications for Loss Length (Tier-1) and OTDR traces (Tier-2); installs and diagnoses complex problems on fiber optic pathways; coordinates and installs low voltage cables, activations, and repairs.
• Performs certifying test results for copper and fiber optic infrastructure.
• Maintains the ArcGIS Database infrastructure records for GPS locations of newly installed and legacy communication cable plant.
• Resolves assigned trouble tickets and work orders while maintaining SLA deadlines.
• Performs telecommunications room (TR) upkeep and maintenance.
• Supports IT project work.
• Provides 24x7x365 response for incidents and alerts.
• Assists Communication Infrastructure Technician to develop, maintain, and provide infrastructure documentation, including internal departmental database records, infrastructure audits, LCM efforts, and preventive maintenance.
• Installs low voltage wiring adhering to the University’s low voltage structured wiring standards.
• Keeps up to date with latest IT technologies through training on low voltage cabling infrastructure and connectivity, fiber optic termination and splicing procedures, and certifying testing practices.
• Attends, schedules, and/or facilitates meetings related to job duties.
• Fills in for teammates and responds to emergencies when needed.
• Performs other duties as assigned.

Requirements

• Associate degree or equivalent combination of education and experience.
• Three (3) years of relevant experience.
• No specific certification or professional license required.
• Valid Class E (MO) or Class D (IL) driver’s license with a good driving record.

Qualifications

• Participation in an infrastructure low voltage certificate program from an accredited technical school (preferred).
• Certified Cabling & Infrastructure Technician (CIT) – Custom Electronic Design & Installation Association (CEDIA) (preferred).
• Preferred skills: Analytical Thinking, Client Counseling, Client Facing, Communication, Documentation, Group Problem Solving, IT Standards, Network Infrastructures, Professional Etiquette, Project Coordination, Service Level Agreement (SLA), Software Knowledge, Strategic Planning, Structured Cabling Systems, Technical Knowledge, Technical Solutions, Technical Support, Troubleshooting, Trouble Ticketing.

Pay

Hourly salary range: $25.47 – $39.49. The range reflects base salaries paid for positions in this job grade across the University. Individual rates are determined by qualifications, performance, equity with others in the department, market rates, and department budget.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined