IT Co-op

Essential Duties & Responsibilities

• Aid with help desk support, including troubleshooting hardware, software, printers, mobile devices, network connectivity, and Microsoft 365 applications.
• Support workstation deployments, equipment setup, imaging, peripheral configuration, and user onboarding/offboarding tasks.
• Maintain accurate IT asset records, inventory information, equipment assignments, and related documentation.
• Assist with routine system administration tasks under supervision, including account updates, permissions requests, software installations, and device configuration.
• Help document IT procedures, troubleshooting guides, checklists, and knowledge base articles to improve consistency and team efficiency.
• Support cybersecurity initiatives by assisting with user awareness activities, endpoint checks, patching follow-up, and security best-practice documentation.
• Participate in IT projects such as hardware refreshes, application rollouts, process improvements, network updates, and reporting activities.
• Provide professional, timely, and courteous support to internal customers while escalating issues appropriately when additional assistance is required.
• Perform other related duties as assigned.

Qualifications

• Currently enrolled in a college, university, or technical program pursuing a degree or certification in Information Technology, Computer Science, Cybersecurity, Management Information Systems, or a related field.
• Basic understanding of computer hardware, Windows operating systems, networking concepts, and common business applications.
• Familiarity with Microsoft Office and Microsoft 365 tools, including Outlook, Teams, Word, Excel, and SharePoint.
• Ability to follow documented procedures, ask appropriate questions, and learn new technical concepts quickly.
• Strong attention to detail, organization, and follow-through.
• Ability to maintain confidentiality and handle company information, user accounts, and equipment responsibly.
• Customer-service mindset with a willingness to support employees at varying levels of technical experience.