IT Clinical Trainer

About the role

Axia Women's Health is the nation’s largest community-based, integrated women's health network serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. With over 400 providers across nearly 150 locations, Axia is committed to providing a caring, connected, and progressive health care experience for women. Its network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com.

The IT Clinical Trainer designs, delivers, and manages comprehensive training programs for Axia’s EMR system (eClinicalWorks) and related technologies, oversees the LMS ensuring data integrity and issue resolution, develops instructional materials using tools like Adobe Captivate, collaborates with cross‑functional teams, conducts needs analyses, and provides pre‑ and post‑go‑live support while delivering data‑driven reporting to enhance training effectiveness.

Responsibilities

• Develops and delivers training to providers, clinicians, and colleagues on Axia’s EMR (eClinicalWorks) and supporting technologies across formats (instructor-led, online, in-person).
• Oversee the administration and maintenance of the organization's Learning Management System (LMS), ensuring data integrity, prompt issue resolution, and coordinated system upgrades to support continuous learning.
• Design, implement, and evaluate comprehensive training programs delivered via multiple modalities—including instructor-led sessions, online courses, and in-person workshops—to address diverse learning styles and organizational requirements.
• Develop and continuously refine robust instructional materials—such as lesson plans, storyboards, quizzes, and user guides—to ensure clarity, consistency, and alignment with IT systems and applications.
• Collaborate closely with critical teams including Compliance, Risk Management, Clinical Operations, and Human Resources to assess training needs, gather feedback, and tailor training initiatives that align with both technical and regulatory requirements.
• Conduct comprehensive needs analyses in partnership with department heads, developing data-driven recommendations that ensure training programs meet strategic business objectives and technical demands.
• Generate detailed, data-driven reports on LMS usage, training progress, and program effectiveness, and present actionable insights to senior management and key stakeholders.
• Utilize this feedback to continuously refine training strategies