IT Clinical Trainer

Job Overview

Axia Women's Health is a leading community-based women's health network serving over 400 providers across 150 locations in New Jersey, Pennsylvania, Indiana, and Kentucky. The network focuses on providing comprehensive care for women, including OB/GYN, breast health, high-risk pregnancy care, urogynecology, behavioral health, and fertility services. Recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years, Axia Women’s Health is dedicated to improving the health and well-being of women.

About the Role

The IT Clinical Trainer is responsible for designing, delivering, and managing comprehensive training programs for Axia’s EMR system (eClinicalWorks) and related technologies. This includes overseeing the Learning Management System (LMS), ensuring data integrity, resolving issues, and coordinating upgrades. The role also involves developing instructional materials and interactive content, collaborating with cross-functional teams, conducting needs analyses, generating data-driven reports, and providing pre- and post-go-live support for IT initiatives.

Responsibilities

• Design, deliver, and manage comprehensive training programs for Axia’s EMR system (eClinicalWorks) and related technologies.
• Oversee the administration and maintenance of the organization's Learning Management System (LMS).
• Develop and implement comprehensive training programs delivered via multiple modalities.
• Collaborate with cross-functional teams to align training with regulatory and operational needs.
• Conduct comprehensive needs analyses and generate data-driven recommendations.
• Generate detailed, data-driven reports on LMS usage, training progress, and program effectiveness.
• Provide targeted pre- and post-go-live support for IT projects.
• Employ tools such as Adobe Captivate and Microsoft Office Suite to develop engaging, interactive content.

Requirements

• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Detail-oriented, organized, and able to manage multiple tasks and deadlines.
• Ability to work both independently and collaboratively across teams.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Experience delivering training in multiple formats.
• Experience with eClinicalWorks EMR.

Preferred Skills

• Experience with e-learning content development and industry standards (SCORM, AICC).
• Familiarity with instructional design tools such as Adobe Captivate, Articulate, or Visio.
• Experience with Learning Management Systems (HealthStream preferred).

Education & Experience

Bachelor’s degree in IT, Computer Science, Education, or a related field preferred. Minimum of 3 years of experience in LMS administration, instructional design, or corporate training.

Full Time Benefits Summary

• Full time benefit-eligibility beginning the first of the month after hire.
• Choice of multiple medical insurance plans to best meet your needs.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!
• Generous PTO offering with additional time off for volunteering.
• 401k with company match.
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia-paid life insurance, short term and long term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.
• Discounts on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program.