IT Client Support Tech

Location: Phoenix, Arizona

About the role

Delivers multi-channel technical support (phone, chat, email) to enterprise end users. This role focuses on troubleshooting moderately complex operating systems, hardware, software, and local network issues. The technician ensures data preservation through proper system backups and documents solutions in the team knowledge base.

Responsibilities

• Resolve hardware, software, and operational issues for enterprise end-user workstations.
• Install, configure, and re-configure PC, Apple, and mobile devices.
• Record incidents via IT Service Management tools and perform routine system backups.
• Monitor local area networks, replace peripherals, and escalate complex infrastructure issues.
• Write installation procedures and generate knowledge base articles for standardizing technical workflows.
• Partner with cross-functional technical teams to manage end-user access and systems authorization.

Requirements

• Minimum 2 years of technical desktop support experience in an enterprise environment.
• High School Diploma or GED required. Associate’s degree in Computer Engineering preferred.
• Proven troubleshooting proficiency in both Windows/M365 and macOS/Apple ecosystems.
• Practical familiarity with enterprise help desk tools like ServiceNow or JIRA.
• Experience managing Active Directory, O365, Antivirus platforms, Virtual Desktops, and SaaS tools.

Skills

• Strong active listening and structured debugging skills.
• Capacity to explain complex tech concepts to non-technical staff.

Qualifications (Preferred)

• CompTIA A+
• Microsoft Certified Desktop Support Technician (MCDST)
• MCSE or MCSA