IT Client Services Support Technician

Responsibilities

• Install, configure, maintain, optimize, relocate, and deploy desktop and notebook computers, mobile devices, printers, and other peripherals.
• Diagnose and resolve hardware, software, performance, Wi-Fi, network connectivity, and printing issues.
• Perform basic break/fix maintenance and repairs for printers, desktops, laptops, and related equipment both onsite and remotely.
• Troubleshoot and resolve viruses, malware, and spyware issues in accordance with company procedures.
• Monitor and maintain the IT service management system, ensuring tickets are accurately documented, resolved, or escalated within established SLAs.
• Coordinate and respond to IT incidents and service requests from multiple locations.
• Maintain accurate inventory records for laptops, desktops, mobile devices, printers, and other IT equipment.
• Schedule, process, and maintain e-waste in accordance with company policies.
• Comply with corporate IT policies, standards, procedures, and security requirements.
• Collaborate with Network Operations, Systems, Operations, Enterprise Applications, and other IT teams to support onsite requests and business requirements.
• Communicate professionally with users, demonstrate urgency, empathy, and a customer-focused approach.
• Prioritize assignments while managing multiple tickets, projects, and competing deadlines.
• Provide support at various company locations as needed.
• Work effectively both independently and as part of a team.
• Adapt quickly to changing priorities, technologies, and business requirements.
• Travel occasionally to other locations as required.
• Maintain excellent verbal and written communication.

Requirements

• Two to four years of experience in IT support or a related technical role.
• Associate or bachelor’s degree in information technology, Computer Science, or a related field preferred.
• Relevant IT certifications are a plus.
• Intermediate understanding of Windows Active Directory, Group Policy, DNS, DHCP, RDP, printing, user accounts, distribution lists, and security groups.
• Familiarity with antivirus and endpoint security applications, VPN technologies, and wireless networks.
• Working knowledge of Windows operating systems and