IT Clerk - FT (40 Hours) - Days

Duties and Responsibilities

• Provide first-level technical support to employees, assisting with basic IT problems (e.g., computer startup issues, password resets, software installation).
• Affix account creations for multiple IT systems.
• Collaborate with the IT team to resolve more complex technical issues.
• Affix workstations, including configuring computers and peripherals.
• Affix IT documentation, including creating and maintaining documentation for hardware and software.
• Process and track IT service requests, ensuring timely resolution and follow-up.
• Organize and schedule IT department meetings, trainings, and events.
• Support the installation and configuration of software.
• Help troubleshoot basic hardware and software issues.
• Affix the IT team with ongoing projects, testing new systems, and implementing updates.
• Affix materials for training sessions or user guides for internal employees.
• Maintain confidentiality and security of IT data and company information.
• Perform other duties as assigned.
• Actively engage in quality improvement activities.

Minimum Requirements

• A High School Diploma or equivalent.
• Familiarity with basic IT hardware and software troubleshooting.

Preferred Requirements

• An Associate’s degree in information technology or in related field from an accredited educational institution.
• Experience working with an EMR. EPIC experience is preferred.

Skills/Competencies

• Strong organizational and time management skills.
• Attention to detail and accuracy in handling IT records and documentation.
• Good communication skills, both written and verbal.
• Basic understanding of computer systems, networks, and troubleshooting.
• Ability to handle multiple tasks and prioritize effectively.
• Team-oriented, with the ability to collaborate with different departments.