IT Category Manager

Joining The American Red Cross is like nothing else—it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network, working alongside welcoming, diverse, and unassuming individuals united in a shared mission. Here, your career grows within a movement that measures success by lives improved, communities strengthened, and individuals empowered. You’ll align your work with a mission bigger than any one of us, supported by mentors, competitive compensation, and a community that values you both professionally and personally.

About the Role

The American Red Cross (ARC) spends approximately $2 billion annually on goods and services, with $1.2 billion strategically sourced (sourceable) across regulated and non-regulated materials, supplies, facilities and equipment maintenance, consulting, and IT hardware and software. The remaining $0.8 billion covers payments to government agencies, grant recipients, inter-Red Cross transfers, and payroll/employee benefits. Of the $1.2 billion sourceable spend, nearly $150 million is allocated to IT goods and services annually.

Supply Management at the Red Cross is undergoing a transformation to become a top-performing function. The Supply Management Team collaborates with IT leadership to execute planned spend. This role supports Strategic Procurement leadership by ensuring Supply Management meets the needs of IT and business unit clients through IT-knowledgeable category management.

This is a 100% virtual/work-from-home position. While it can be performed anywhere in the U.S., the role requires an East Coast schedule (8am–5pm) with daily and frequent video appearance for meetings.

Responsibilities

• Work with the Sr. Director and Director of IT Strategic Procurement to align demands and priorities with IT, business client, and Supply Management leadership expectations.
• Manage a portfolio of assigned suppliers, including agreements, renewals, and third-party risk management activities.
• Engage with a portfolio of assigned clients to understand procurement demands, timelines, and influence procurement strategies.
• Lead, develop, and implement category strategies to manage assigned portfolios, control costs, and ensure supply continuity.
• Negotiate supplier agreements and renewals in collaboration with internal partners from the Office of the General Counsel, Risk Management, IT, and business clients.
• Negotiate statements of work and ordering documents with clients and suppliers to add value and support positive project outcomes.
• Assess, identify, and mitigate third-party agreement risks in collaboration with the Office of the General Counsel, Risk Management, IT Governance, Risk and Compliance (GRC), and Information Security.
• Collaborate with the CIO, IT VP leaders, business tech leaders, and project teams to contribute to business cases, manage spend, and plan project procurement timelines.
• Participate in Supply Management processes, including Supplier Onboarding (SOBRA), Third-Party Risk Management (TPRM), Stakeholder Advisory Board (SAB), Risk Council, and P&L Improvement.
• Perform IT Strategic Procurement duties, communicate with leaders, contribute to team performance, emphasize P&L improvement, and support diversity goals.

Scope: Individual contributor with comprehensive knowledge in a specific area. Ability to execute highly complex or specialized projects, adapt precedent, and develop innovative solutions.

Requirements

• Bachelor’s degree in related disciplines such as Finance, Supply Management, Economics, Computer Science, or Information Systems.
• 7+ years of professional experience in Supply Management, Procurement, or IT Business Office roles responsible for IT supplier or category management.
• Information Technology experience overseeing IT services and suppliers.
• Strong working knowledge of the IT marketplace, terminology, and industry norms.
• Demonstrable experience with application development, managed services agreements, and statements of work.
• Adept negotiation skills, including pay-for-performance and shared risk allocation in agreements.
• Strong problem-solving, collaboration, and influence skills.
• Ability to lead cross-functional meetings, develop and deliver clear presentations, and communicate effectively with stakeholders.
• Solid business acumen with an understanding of business structures, processes, and information flow in multi-line organizations.
• Proficiency with common Supply Management tools for procure-to-pay and contract lifecycle management.

Preferred Qualifications

• Combined experience in both Supply Management and IT professions.
• Experience with major IT service providers and suppliers.
• Experience authoring and contracting professional services statements of work.
• Experience with Coupa P2P and/or Ironclad CLM.
• Master’s degree preferred.
• Professional certification (e.g., C.P.M., CPSM, CIRM, CPIM) preferred.
• Prior experience in nonprofit, humanitarian, or mission-driven organizations.

Note: A combination of education and general experience may satisfy requirements if the total years meet the minimum criteria. Certification cannot be substituted.

Physical Requirements

• Physical requirements align with typical office environment conditions.
• Operational flexibility to meet sudden and unpredictable needs.
• Ability to use a personal computer, applicable software, and office equipment for sustained periods.
• May include sitting for long periods, driving a vehicle, and working under challenging conditions.

Pay

The annual salary range for this position is $110,000–$120,000. Salaries are aligned to the specific geographic location where the work is primarily performed and may vary based on skills, experience, and market comparisons. No annual bonus is offered for this role.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off (PTO): Starting at 19 days per year, based on job type and tenure.
• 11 paid holidays (six core holidays and five floating holidays).
• 401K with up to 6% match.
• Paid Family Leave.
• Employee Assistance Program.
• Short-term and long-term disability and insurance.
• Service awards and recognition.