IT Business Systems Analyst III - Salesforce

WHAT YOU’LL DO

• Lead engagement with business stakeholders to understand strategic needs, identify pain points, and drive alignment on priorities and outcomes.
• Facilitate and drive stakeholder discussions, workshops, and working sessions to elicit, clarify, and confirm complex requirements.
• Serve as a trusted liaison between business and IT leadership, influencing decisions and building consensus across functions.
• Analyze complex business processes and system capabilities to evaluate options, recommend approaches, and shape solution direction.
• Own the quality, completeness, and traceability of requirements, including functional specifications, user stories, and acceptance criteria.
• Lead process mapping and gap analysis to align current and future state processes across interdependent systems.
• Evaluate solution options against business needs, system capabilities, and constraints, and recommend the preferred approach.
• Lead or coordinate requirements validation, testing activities, and solution readiness to ensure solutions meet business needs.
• Design and oversee test scenarios and user acceptance testing (UAT), guiding others through execution and issue resolution.
• Partner with technical teams to resolve complex requirements questions and ensure successful delivery of solutions.
• Lead backlog refinement, sprint planning, and release activities for assigned initiatives.
• Lead small to moderate initiatives or workstreams from intake through delivery, coordinating resources and dependencies.
• Contribute to and help shape business analysis standards, templates, and best practices.
• Influence intake and prioritization decisions for incoming work based on business value and impact.
• Proactively identify, communicate, and help mitigate risks, issues, and dependencies across initiatives.
• Drive continuous improvement efforts to enhance systems, processes, and delivery outcomes.
• Provide formal mentoring and guidance to less experienced analysts, supporting their development and quality of work.
• Champion knowledge sharing and raise the analytical capability of the broader team.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.

WHO WE ARE

This role is part of AAA Washington, a company that provides best-in-class roadside assistance, discounts and rewards, travel services, and insurance to its members. AAA Washington aims to serve its members, not shareholders, fostering innovation for the Club's future. The company encourages diversity and inclusion, aiming to reflect the communities it serves.

WHY YOU’LL LOVE WORKING AT AAA WASHINGTON

• Play an important role in bringing AAA Washington's spirit of service and peace of mind to its membership.
• Ranked as one of the Best Places to Work by Puget Sound Business Journal.
• Supports hybrid and remote work options for many positions based in Bellevue, Washington.
• Offers a range of benefits including health insurance, paid time off, and a 401(k) plan.
• Provides free RV membership, travel insurance, and discounts.
• Includes a Thrive wellness program, financial literacy education, and on-demand pay.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Lead engagement with business stakeholders to understand strategic needs, identify pain points, and drive alignment on priorities and outcomes.
• Facilitate and drive stakeholder discussions, workshops, and working sessions to elicit, clarify, and confirm complex requirements.
• Serve as a trusted liaison between business and IT leadership, influencing decisions and building consensus across functions.
• Analyze complex business processes and system capabilities to evaluate options, recommend approaches, and shape solution direction.
• Own the quality, completeness, and traceability of requirements, including functional specifications, user stories, and acceptance criteria.
• Lead process mapping and gap analysis to align current and future state processes across interdependent systems.
• Evaluate solution options against business needs, system capabilities, and constraints, and recommend the preferred approach.
• Lead or coordinate requirements validation, testing activities, and solution readiness to ensure solutions meet business needs.
• Design and oversee test scenarios and user acceptance testing (UAT), guiding others through execution and issue resolution.
• Partner with technical teams to resolve complex requirements questions and ensure successful delivery of solutions.
• Lead backlog refinement, sprint planning, and release activities for assigned initiatives.
• Lead small to moderate initiatives or workstreams from intake through delivery, coordinating resources and dependencies.
• Contribute to and help shape business analysis standards, templates, and best practices.
• Influence intake and prioritization decisions for incoming work based on business value and impact.
• Proactively identify, communicate, and help mitigate risks, issues, and dependencies across initiatives.
• Drive continuous improvement efforts to enhance systems, processes, and delivery outcomes.
• Provide formal mentoring and guidance to less experienced analysts, supporting their development and quality of work.
• Champion knowledge sharing and raise the analytical capability of the broader team.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Information Systems, Business, Computer Science, or related field, or equivalent combination of education and experience.
• 5–7+ years of experience in business systems analysis, business analysis, or a related role supporting technology delivery.
• Experience with Salesforce, preferably with Salesforce Field Service.
• Experience leading requirements efforts and shaping solutions on complex or cross-functional initiatives.
• Experience working with enterprise business applications (e.g., ERP, CRM, or similar systems).
• Experience gathering, documenting, validating, and owning the traceability of business requirements.

PREFERRED QUALIFICATIONS

• Formal training in business analysis, business process improvement, or related discipline.
• Experience with enterprise business systems (e.g., ERP, CRM, or similar platforms).
• Experience leading work in Agile or hybrid delivery environments.
• Experience driving cross-functional or enterprise initiatives.

COMPENSATION AND BENEFITS

• Hiring Range: $98,634 - $113,424.
• Discretionary bonus based on company performance.
• Benefits include:
  • Health insurance (medical, vision, dental and prescription drug).
  • Up to 22 days of Paid Time Off (PTO) in the first year.
  • Eleven paid holidays in addition to PTO.
  • 401(k) with Employer Match.
  • Life, Short-Term Disability and Long-Term Disability insurance.
  • Flexible Spending Accounts.
  • On-Demand Pay / Earned Wage Access.
  • Free Premier RV AAA Washington Membership.
  • Travel, Insurance, and Membership Discounts and Perks.
  • Financial Literacy Education.