IT Business Systems Analyst

Responsibilities

• Service and support sites where QAD is already implemented.
• Design and develop innovative, scalable solutions by understanding system architecture and business requirements (e.g., database modifications, access management, process optimization).
• Act as a liaison between internal stakeholders, global Crane teams, and third-party software providers to define, communicate, and deliver solutions.
• Engage directly with end users and external partners to gather requirements and explain technical solutions in business-friendly terms.
• Provide issue resolution across QAD environments, coordinating with global teams across different time zones.
• Adhere to the Crane SDLC for program deployment, ensuring governance and technical feasibility.
• Follow program revisioning practices and ensure proper deployment controls.
• Develop customized solutions aligned to functional specifications and convert them into technical deliverables.
• Cook up and support testing activities, including Conference Room Pilots and major ERP implementation events (e.g., tollgate milestones).
• Support bulk data changes, data validation, and migration from legacy systems.
• Participate in ISO and SOX audit sessions related to QAD processes.
• Research and recommend best practices, new technologies, and third-party solutions.
• Validate third-party services and ensure alignment with business needs.
• Provide training to Crane associates on QAD enhancements and processes.
• Collaborate with global teams both remotely and on-site, supporting internal customers and driving alignment.
• Work within Agile, Waterfall, and Crane Tollgate methodologies for ERP implementations.

Qualifications

• Advanced diploma or university degree in Computer Science, Information Systems, or equivalent ERP-related field.
• Minimum 3 years of program development experience, with a strong focus on building innovative, business-driven solutions.
• Proven ability to think systematically and develop creative technical solutions based on business requirements.
• Hands-on experience designing, developing, and implementing software solutions supporting business operations.
• Experience working within the Software Development Lifecycle (SDLC).
• Experience with QAD ERP preferred (2007SE through Adaptive 2024) or equivalent ERP systems.
• Experience working with 4GL technologies such as Progress ABL, Microsoft SQL, or Oracle.
• Strong experience interfacing with users and stakeholders, including requirement gathering and solution explanation.
• Experience supporting global operations and resolving issues across time zones.
• Strong analytical, problem-solving, and decision-making skills.
• Strong customer-oriented mindset with the ability to manage multiple priorities.
• Willingness and ability to travel internationally for major project milestones.