IT Business Systems Administrator

About the role

We're looking for someone who genuinely likes making business tools work well for the people using them. You'll own the day-to-day administration of our core platforms — Jira, Confluence, SharePoint, and our ERP systems — and act as the go-to person when teams need something configured, fixed, or improved.

Responsibilities

• Own Jira project administration across software, business, and service management teams: workflows, issue types, screens, custom fields, permission schemes, and notifications.
• Build automation rules to cut down on manual work and keep project data clean and reliable.
• Keep Confluence organized and useful: space management, page templates, permissions, and content governance.
• Handle user provisioning, group management, and license tracking across both tools.
• Evaluate and manage Atlassian Marketplace apps.
• Help teams get real value out of their boards, backlogs, and reports.
• Administer Microsoft 365 & SharePoint: site collections, document libraries, metadata, permissions, and governance.
• Configure and support Teams environments for specific business units and project teams.
• Manage OneDrive configuration, sharing policies, and folder structure standards to keep things consistent across teams.
• Build Power Automate flows that connect SharePoint to other business tools and reduce manual handoffs.
• Own SharePoint architecture decisions and serve as the internal expert on intranet structure and best practices.
• Administer ERP systems (NetSuite, Deltek Costpoint, SAP): user management, configuration, reporting, and vendor coordination.
• Dig into data integrity issues and work with teams to fix the root cause, not just the symptom.
• Support integrations between ERP systems and the rest of the platform stack.
• Keep configuration documentation and change history clean for audit and compliance purposes.
• Support CRM & Business Tools (HubSpot / Salesforce): users, objects, workflows, validation rules, and reporting.
• Help sales and marketing teams with platform questions, data hygiene, and workflow improvements day to day.
• Coordinate with dedicated CRM owners or vendors on larger changes and integrations.
• Write documentation and training materials that actually get used, so teams can self-serve and stop re-asking the same questions.
• Track license renewals and flag opportunities to consolidate or cut costs.
• Manage vendor relationships for support escalations and new feature rollouts.

Requirements

• 7-10 years in a SaaS platform administration, IT Administrative Operations, or IT Business Systems Administration role.
• Deep Jira administration experience: workflows, permission schemes, custom fields, automation, and multi-project configuration.
• You've done this at scale, not just for one team.
• Confluence administration: space management, templates, permissions, and keeping content findable long-term.
• Hands-on ERP administration with at least one of NetSuite, Deltek Costpoint, or SAP: user management, configuration, reporting, and vendor coordination.
• Working knowledge of HubSpot or Salesforce at a configuration and support level.
• Someone who documents as they go and communicates clearly with both technical and non-technical people.
• Good judgment about when to build something, when to configure it, and when to tell someone their request doesn't make sense.

Qualifications

• Required Qualifications:
• Preferred Qualifications: