IT Business Support Analyst

About the role

We are seeking an IT Business Support Analyst to provide technical and operational support for the Inventory Automation platform (Carma) and related applications. This role ensures system reliability and user satisfaction across departments. Collaborate with IT, SE&D, Ops, vendor and other business teams to support the Carma application with issues related to data migration, enhancements/releases and site activations.

Responsibilities

• Manage tickets related to system integration issues, lifecycle to development related.
• Aid with data migration from legacy to forward systems.
• Manage ServiceNow tickets tied to system integration and lifecycle/development issues.
• Support data migration and platform consolidation efforts.
• Collaborate across IT, SE&D, Operations, and vendor teams.
• Maintain documentation for system configurations and support procedures.
• Monitor system performance and recommend improvements.
• Assist with user training and onboarding.

Qualifications

• Knowledge of enterprise applications and IT support processes.
• Strong problem-solving and analytical skills.
• Effective communication and customer service orientation.
• Familiarity with Servicenow ticketing systems.
• Data Center experience is a plus.

Complementary Skills

• Strong communication skills with the ability to collaborate effectively across cross-functional teams.
• Working knowledge of Microsoft Excel for tracking, analysis, and reporting.
• Experience providing IT support beyond helpdesk-level functions, with exposure to enterprise systems.

Pay

N/A

Schedule

N/A

Benefits

N/A

Blackstone Talent Group

Blackstone Talent Group, an award-winning technology consulting and talent agency, is a wholly owned subsidiary of Blackstone Technology Group. Blackstone Talent Group specializes in providing clients the best talent across a variety of industries and sectors.