IT Business Solutions Lead

No Recruiters Please!* The IT Business Solutions Lead will translate business needs into practical, scalable technology solutions across our enterprise landscape, with a deep focus on Microsoft Dynamics 365 (Finance & Supply Chain Management) and adjacent SaaS platforms. This role will partner with business process owners across logistics and distribution operations to map current and future-state processes, define clear requirements, and shape solution designs that deliver measurable business value. Combining strong logistics and distribution business acumen with solution architecture, SaaS implementation experience, SDLC discipline, and operational technology experience, the IT Business Solutions Lead will be a trusted advisor who bridges business stakeholders and technical delivery teams. Who We Are At Rollease Acmeda, we are innovators of precision window covering hardware systems, specialized fabrics, and automated shade solutions. Since 1980, we have been on the cutting edge of design, development and distribution within the window furnishing industry. The years of knowledge and experience have enabled us to deliver broader product choices, enhanced technologies, and an exceptional level of service to our trade customer base. We are proudly owned by JM Family Enterprises, one of the largest privately owned companies in the US. What You'll Be Doing Business Analysis and RequirementsAct as a lead in business/technical analysis for U.S. and cross-regional stakeholders, translating business needs, operational pain points, and process gaps into clear requirements, acceptance criteria, solution blueprints, and ultimately sustainable technical solutionsFacilitate effective business relationship management, acquire solid understanding of current state opportunities, shape and implement strategic solutions to address business needsDemonstrate a strong expertise in requirements traceability, business process modeling, solution architecture, testing strategies and best practices, data integrity and governance best practices, and business analysis methodologiesApply strong logistics and distribution business acumen to ensure solutions reflect real-world operational needs across sales, warehouse, and supply chain functions D365 and Solution DesignLeverage deep Microsoft Dynamics 365 expertise (Finance & Supply Chain Management) to evaluate options, configure capabilities, support the business with immediate and long-term needs, and shape fit-for-purpose solutionsTranslate business requirements into technical solutions and solution architecture, including integration flows, cloud optimization, data model efficiencies, and process automationCollaborate with business stakeholders, architects, developers, and vendor partners to design secure, supportable solutions that follow user-centric design principles and enterprise standardsAssess trade-offs between configuration, extensions, customizations, and integrations, and make value-based recommendations SaaS Implementation and IntegrationSupport the evaluation, implementation, and integration of SaaS applications adjacent to the ERP, ensuring alignment with business processes, objectives, and data bricks Lakehouse strategyApply knowledge of APIs, custom services, integration concepts, and middleware to connect systems and enable seamless end-to-end processesCoordinate with vendor and integrator partners on solution scope, configuration, and delivery qualityOperate within best practice SDLC, Waterfall, and Agile methodologies SDLC, Testing, and DeliveryApply SDLC discipline across requirements, design, build, test, and deploy phases, with awareness of Azure DevOps and CI/CD concepts.Develop test cases and coordinate system integration testing (SIT) and user acceptance testing (UAT), ensuring solutions meet acceptance criteriaSupport release planning, cutover activities, and post-go-live stabilization for enterprise systemsDocument decisions, clarify ownership, and support user adoption to ensure solutions deliver intended business value Stakeholder Communication and CollaborationCommunicate clearly with business and technical stakeholders, translating complex technical concepts into plain, business-friendly languageBuild trusted relationships with business process owners, product owners, IT teams, and external vendors/integrators, promoting shared ownership of outcomesProvide executive-ready summaries, options, and recommendations to support decision-makingChampion continuous improvement, quality practices, and governance across the solution lifecycle IT Business, Support, and Managed Services LiaisonServe as the primary technology partner for U.S. business teams and warehouse operations, coordinating remote and on-site support with internal IT teams and managed services providers, specifically pertinent to D365 Finance & Supply Chain ManagementTriage business technology issues across managed services providers and help drive to resolutionPartner with managed services providers and internal IT on coordinating associate onboarding related to technology needsMaintain visibility and awareness across recurring support themes, service gaps, user adoption risks, software licensing needs, and communications with IT What You Should Have Bachelor’s degree in Computer Science, Information Systems, Business Technology, Supply Chain Management, Logistics and Distribution, or a related field; relevant certifications preferred10+ years of experience in business analysis, solution architecture, ERP implementation, Cloud Optimization, with strong hands-on Microsoft Dynamics 365 (Finance & Supply Chain Management) expertiseStrong business and functional acumen across supply chain, logistics, and distribution, including business process modeling and value stream mappingDigital Transformation professional experience, specifically around process automation, cloud integration, analytics, AI enablement and operational technology/Internet-of-Things (IoT)Demonstrated experience translating business requirements into technical solutions and solution architecture, including integrations and data modelsExperience with SaaS implementations and application integration, including APIs, Logic Apps, OData, custom services, Power Platform, and integration patternsSolid understanding of SDLC, Azure DevOps practices, and CI/CD concepts, D365 security roles, access controls and release management, plus test case development and SIT/UAT coordinationExperience developing requirements, user stories, acceptance criteria, and requirements traceability matrices (RTM).Exceptional analytical and problem-solving skills, with the ability to assess business needs, evaluate trade-offs, and make value-based recommendations with a continuous improvement mindsetExcellent written and verbal communication skills, including the ability to translate the technical to the non-technical individual and engage executive audiencesStrong collaboration and stakeholder engagement skills across business process owners, IT teams, and external vendors/integratorsExhibit Company Core Values of being Consideration, Cooperation, Communication, Accountability, and Innovation Why It's Great To Work Here Professionally designed open office work environment to support team collaboration – HQ Only On-site Gym and Game Room - HQ Only Paid Holidays - Including company-wide holiday shutdownBusiness casual dress codeGenerous Paid Time OffMedical Dental, and Vision Benefits effective the first of the month following 30 days of hireEmployer Paid Short Term Disability, Travel Insurance, Life Insurance, and Employee Assistance ProgramVoluntary benefits including Long Term Disability and Pet Insurance 401K with Employer Matching DollarsWellness Reimbursement ProgramTuition Assistance ProgramGlobal company with offices in the US, AU, and NZAbility to work in a growing company where your talents and skills can have a positive impactCompany social events throughout the year and monthly lunches! Rollease Acmeda is an Equal Employment Opportunity Employer . We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.