Business Solutions Lead

About the role

The Job/What You’ll Do: The Business Solutions Lead serves as a senior individual contributor responsible for leading business transformation initiatives that improve operational processes, data quality, technology capabilities, and organizational effectiveness. This role bridges business strategy, operations, data, and technology by identifying opportunities, defining scalable solutions, and guiding initiatives from concept through implementation and value realization. The Business Solutions Lead works across the full solution lifecycle - from problem definition and current-state assessment through requirements, delivery, implementation, and post-production monitoring. The role develops detailed business, functional, technical, process, and data requirements; defines data quality expectations and key performance indicators (KPIs); and ensures requirements are traceable to business outcomes. Working across business stakeholders, Product Engineering, and Data teams, this role coordinates solution design and delivery, resolves cross-functional dependencies, and provides the documentation and decision structure needed to move initiatives from concept to production. The Business Solutions Lead partners closely with Product Engineering and Data teams to ensure solutions are technically actionable, data requirements are explicit, and delivered capabilities align with business processes and operating needs. This position requires strong business analysis, systems thinking, process design, data fluency, and project leadership capabilities. The successful candidate can create clarity in complex environments, lead cross-functional initiatives without direct authority, and drive sustainable improvements that enhance scalability, control, efficiency, and user experience. We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to either our Phoenix, AZ or Charlotte, NC office.

Responsibilities

• Lead business data initiatives from problem definition through implementation and post-production value realization, establishing scope, outcomes, requirements, milestones, dependencies, risks, and success measures.
• Partner with stakeholders to assess current-state processes, systems, data flows, controls, and operating models; develop future-state solutions that improve efficiency, risk management, user experience, and business outcomes.
• Develop detailed technical and solution requirements, including business rules, system behaviors, integrations, interfaces, controls, exception handling, non-functional needs, and acceptance criteria.
• Define data requirements for technology and process solutions, including source data, data definitions, lineage, transformations, reconciliation needs, completeness, accuracy, timeliness, and other process dependent data quality standards.
• Partner with Product Engineering and Data teams throughout solution design and delivery to clarify requirements, evaluate tradeoffs, resolve issues, and ensure implementation achieves intended business outcomes and expected cost savings.
• Analyze current-state business processes and data flows; design future-state processes and requirements that improve efficiency, scalability