IT BUSINESS RELATIONSHIP MANAGER

Responsibilities

• Strategic Relationship/Planning
• Establishes and maintains a strategic relationship with appropriate level key stakeholders and IT
• Understands and anticipates direction of the business area(s)/unit(s) identifies opportunities and makes recommendations to support the assigned business area(s)/unit(s) desired future state
• Oversight
• Led prioritization of IT initiatives based on organization(s) needs/strategy, IT workload and budget
• Ensures the oversight for resolution of escalated IT issues
• Ensures the business need is addressed by the technical solution from a conceptual standpoint
• Works with assigned area's stakeholders and technical resources to cultivate appropriate solution required to meet business goals
• Minimize business value lost during project/program execution
• Advocacy
• Serves as the primary point of contact from IT for business stakeholders
• Represents the business strategies and priorities to IT
• Promotes business knowledge of IT process, roles, and procedures to ensure the best possible outcome
• Ensures IT domains are aware of key business issues
• Identifies and mitigates potential problems and conflicts with IT delivery
• Leads and may champion change management activities (i.e. frequent communication to staff and clients about the change and the impact of the change, advocacy, coaching, and mitigation of resistance to minimize disruption and achieve desired results from initiatives that are triggered/enabled by technology)
• Consulting
• Provides strategic consultation to business and IT teams and participates in quality reviews and provides feedback sessions
• Advises on options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system priorities
• Ensures IT solutions support the organization’s short-term and long-term business goals/strategy and align with IT strategy
• Analyzes technology trends to determine impact to the achievement of organization goals
• Maintains awareness of changes to organization strategy, goals and processes to ensure requirements appropriately reflect the need of the organization
• Develops and advocates recommendations for solution options in conjunction with Technology Consultants
• Negotiates agreements and commitments by facilitating communication between business stakeholders and IT from initial requirements to final implementation
• Manages business leadership priorities of IT projects and requests
• Recaps (monthly, quarterly, and annually, as needed) IT performance
• Ensures stakeholder’s expectations are set and identifies and resolves disconnects through negotiation or governance mechanisms
• Stakeholder Satisfaction
• Manages stakeholders’ perceptions with all IT services
• May support and or participate in formal reporting of project status
• Coaching/Mentoring
• Develops, motivates, directs IT team members
• Recommends training programs targeting specific areas of improvement
• Mentors members of the IT team and provides input to performance reviews

  Qualifications

  • Bachelor’s degree - Computer science, Information Technology, business administration or related field or a relevant Clinical degree (i.e. RN) with an additional five (5) years of change management and/or business relationship management experience plus the seven (7) years (for a total of 12 years) of change management and/or business relationship management experience may be considered "in lieu of" a Bachelor's degree.
  • Minimum seven (7) years’ experience internal/external IT experience with a focus on customer service and/or business relationship management
  • Minimum five (5) years' experience in IT management, business analysis, consulting, process engineering or solutions management or other related area
  • Requires leadership and negotiation skills and experience/in-depth knowledge of the business, business requirements analysis and IT process
  • Demonstrates an in-depth knowledge of IT and the service catalog, and assigned departments/business areas to identify and communicate how IT solutions can support the achievement of short- and long-term business goals
  • Excellent verbal and written communication skills with key stakeholders at multiple levels of the organization.
  • Relies on extensive experience and judgment to effectively plan, prioritize, and accomplish goals in a high-pressure environment.
  • Demonstrates ability to work with internal teams across multiple departments, and with vendors.
  • Exceptional analytic, conceptual, and problem solving abilities.
  • Strong ability in use of Microsoft Applications (PowerPoint, Visio, Project, Word, Excel).