IT Business Relationship Management Associate (External Agency Staff)

About the role

This role represents the IT department to the business for a portfolio of IT applications used throughout the organization. Responsibilities include:

• Representing IT department to business stakeholders
• Creating/updating product management deliverables
• Managing 2nd level application support
• Application training and product administration
• Partnering with vendors and supporting their customer success, support, and product management teams
• Project-related tasks and deliverables impacting supported products

Responsibilities

Key responsibilities include:

• Communicating with all areas of the company and establishing strong relationships with stakeholders, vendors, and IT shared services
• Defining application objectives and understanding product positioning, key benefits, and target use cases
• Working with the business and IT to ensure alignment with short-term and long-term objectives
• Managing vendor relationships and contributing enhancement requests to their roadmap
• Staying informed on vendors' market position, product roadmap, competitors, and potential partner relationships
• Serving as 1st and 2nd level support for applications, resolving issues, and collaborating with support teams
• Developing and maintaining key deliverables associated with all products
• Building process documentation and support guides for applications
• Creating and providing training material to end users
• Understanding the technology stack and managing the level of effort for support and enhancements
• Evaluating tradeoffs between features and maintaining a balance to avoid high maintenance burdens
• Defining high-quality and comprehensive product requirements
• Providing feedback to technical staff and project management teams to align development priorities with business and IT needs
• Managing customer expectations and ensuring shared goals and timelines
• Assessing the business value of customer requests and prioritizing work accordingly
• Serving as a key IT liaison and champion for modernization efforts

Requirements

• 10+ years of previous relationship management and software development experience in an enterprise and/or technical industry
• 5+ years of previous project management experience in an enterprise and/or technical industry
• Extensive analytical, written, and organizational skills with strong detail-oriented abilities
• Advanced experience with enterprise tools and business suites, including hands-on experience working within the tool, configuring modules, and teaching others how to use the tool efficiently
• Experience managing all stages of the product life cycle
• Knowledge of IT Software Development Life Cycle: Initiation, Planning, Design, Development, Implementation, Maintenance, Retire

Preferred Qualifications

• Certifications such as Project Management (PMP) or Certified Business Relationship Manager® (CBRM®)
• BS/BA degree preferred

Terms / Expected Hours of Work

• Minimum 6-month ongoing contingent role, business needs based position
• Full-time, typically 40 hours per week, onsite in NYC. Additional hours may be required based on operational needs.

Salary / Pay Range

$3,000 - $3,800 USD

Benefits Information

To learn more about our comprehensive benefits offerings, please visit: NFL BENEFITS

Terms and Conditions

• All compensation, benefits, and other terms and conditions of employment are handled by the agency.
• The assignment to provide services to the NFL will be limited in duration but may be extended for an additional period by agreement between the NFL and the agency.
• No relocation assistance will be provided.

Equal Opportunity Employer

The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.

Who We Are

• NFL Core Values: Respect, Integrity, Team Responsibility, Resiliency
• NFL Leadership Attributes: Build Talent, Execute, Inspire, Live Our Values, Know the Business, Think Big

Talent Attributes

• Embody an enthusiastic, proactive can-do attitude
• Embrace grit, free from ego or entitlement
• Excel as a relationship builder, with the ability to influence
• Eager learner, driven by passion rather than just ambition
• Encompass an incredible work ethic with an agile mindset