IT Business Process Administrator

About the role

We are seeking a highly skilled and versatile individual with a blend of technical and functional expertise in ServiceNow. This role blends deep platform administration, solution architecture, and hands-on development to manage enterprise-grade implementations across ITSM, ITAM, SPM, and emerging AI/automation workstreams.

Responsibilities

• Develop quality software and web applications
• Analyze and maintain existing software applications
• Design highly scalable, testable code
• Discover and fix programming bugs
• 3rd party integration development (REST, SOAP, mid servers, etc)
• Manage scalable ServiceNow solutions across ITSM, ITAM, SPM, and emerging AI/automation workstreams
• Platform administration including instance health, upgrade planning, patch management, and platform governance
• Design and develop complex customizations: business rules, client scripts, script includes, UI policies, ACLs, Flow Designer, and Integration Hub spokes
• Work independently with customers on implementations and remote services
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as needed
• Participate in SCRUM calls
• Utilize strong written and verbal communication skills
• Stay on time and on task with assigned customer work

Qualifications

• 7+ years in enterprise technology, with a minimum of 4 years hands-on ServiceNow development and administration
• Minimum 2 years supporting legal or professional services environments
• ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) strongly preferred
• Proven experience across multiple ServiceNow product suites: ITSM, ITAM, SPM, ITOM, GRC, or App Engine
• Experience with ServiceNow AI/automation capabilities — Virtual Agent, Predictive Intelligence, Now Assist — a plus
• Strong command of JavaScript, REST/SOAP integrations, and ServiceNow scripting APIs
• Exceptional written and verbal communication skills; comfortable presenting to senior stakeholders
• Strong problem-solving abilities to address complex IT challenges

Pay

$110,000 - $135,000