IT Business Lead Analyst

About the role

The IT Business Lead Analyst is a senior-level position within Citi’s Third-Party Source to Pay Technology team, managing and implementing core and strategic platforms and automation initiatives in the Staffing Office and Supply Chain domain. The role involves liaising between business users and technologists to exchange information clearly, coordinating with the Technology team, and working closely with business and technology teams for the implementation and support of strategic corporate SaaS platforms and middleware integration layers. Primary location: Tampa, Florida, United States. Full‑time schedule.

Responsibilities

• Responsible for the implementation and support of strategic corporate SaaS platforms (SAP Fieldglass, SAP Concur) and Middleware integration layer.
• Manage external vendor relationships to ensure compliance with Citi’s Information Security and Data Management policies and controls.
• Provide input during development and implementation phases, including formulation and definition of systems scope, objectives, and necessary system enhancements for complex, high‑impact projects.
• Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of technology application.
• Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives.
• Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that streamline operational workflow.
• Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems, and industry standards.
• Provide in‑depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions, and influence strategic functional decisions.
• Supervise day‑to‑day staff management issues, including resource management, work allocation, mentoring/coaching and other assigned duties.
• Act as SME to senior stakeholders and/or other team members.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing, and reporting control issues transparently.

Requirements

• 6‑10 years of relevant experience.
• Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysis.
• Excellent analytical and problem‑solving skills.
• Strong communications and interpersonal skills.
• Experience with all phases of the Software Development Life Cycle.
• Comprehensive knowledge of the principles of business analysis.

Qualifications

• Bachelor's degree/University degree or equivalent experience.
• Master's degree preferred.

Skills

• Experience implementing and managing SaaS platforms such as SAP Fieldglass and SAP Concur.
• Experience utilizing AI/Gen‑AI tools and technologies to solve complex business problems.
• Familiarity with Gen‑AI concepts: Large Language Models (LLMs) and transformer‑based systems, prompt engineering, basic agent workflows, vector search and retrieval.
• Hands‑on experience with Gen‑AI frameworks/tools such as LangChain, LangGraph, MLflow, or workflow orchestration tools (e.g., n8n) preferred.

Benefits

• Medical, dental & vision coverage.
• 401(k) plan.
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off packages: planned time off (vac