IT Business Analyst IV

Requisition ID: 267059 | Location: Charlotte

About the role

The IT Business Analyst IV is a member of an IT agile/scrum team responsible for understanding business process objectives and helping their team translate needs into actionable technology requirements/designs. Major activities include requirements creation, gap analysis, assisting business leaders and product owners in prioritization, providing analysis to determine best risk-to-value enterprise solutions, data mapping, and providing level 2 support. The IT Business Analyst will have a hands-on role in the full Agile/Scrum life cycle, from user story ideation through development, deployment, and production support.

Responsibilities

• Creates and provides end-to-end business requirements through collaboration with stakeholders, business owners, and product owners; understanding of applications and systems that run the business areas supported; the combination and analysis of data from different sources from across the enterprise
• Performs gap analysis on existing systems, processes, and data sets to determine value-based solutions that increase efficiency, productivity, and utilization of company resources
• Assists stakeholders, business owners, and product owners to set priorities of the work needed for products, systems, and application roadmaps to best achieve customer goals and highest value outcomes using the analysis of requirements, gaps, business systems, and data
• Helps ensure the best risk-to-value enterprise solutions are selected for implementation by working cross-functionally with agile/scrum teams and the Communities of Service investigating enterprise-wide initiatives
• Creates complex data mappings for movement of data between a variety of data storage technologies including relational (transaction systems), denormalized (data warehouses), and unstructured
• Participates in key agile scrum routines such as backlog refinement, user story mapping, sprint reviews, and retrospectives in order to increase efficiencies and processes
• Provides level 2 support for all technology solutions in the assigned application portfolio by performing root cause analysis, collaborating with business partners, CCBCC, CONA, and IT Teammates to resolve the issues and or incidents

Skills

The Business Analyst IV supports and coaches Business Analysts I, II and III, for several business areas/products; may also be working closely with Product Owners; will assist in removing more difficult issues that require excellent communication and collaboration skills.

Requirements

• Minimum Qualifications: Bachelor's degree (4 years) and knowledge acquired through 7 or more years of work experience
• Preferred Qualifications: Master's degree in technology or business
• Experience: Must have 7+ years of experience with IT solution implementations

Benefits

• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
• Purpose-Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training + personalized mentorship