IT Business Analyst

About the role

As part of the IT Applications Team, you will serve as a bridge between business stakeholders and IT teams, focusing on analyzing business processes, gathering requirements, and proposing and implementing technology-driven solutions to enhance organizational efficiency.

Responsibilities

• Engage with stakeholders and end users to understand the current state, collect and document business needs and objectives through interviews, workshops, and surveys.
• Analyze existing business processes and data to identify inefficiencies and areas for improvement, providing actionable insights for decision-making.
• Propose and develop solutions aligned with organizational goals, including functional specifications, process flow diagrams, and user manuals.
• Serve as a liaison between technical teams and business stakeholders, ensuring clear communication of requirements and project updates.
• Organize and manage resources to achieve goals within scope, plan, and budget, delivering value to stakeholders.
• Develop comprehensive project documentation throughout the application/project lifecycle, including business requirements, functional requirements, technical specifications, interfaces, and status reports.
• Oversee testing solutions to ensure they meet business requirements and facilitate user acceptance testing (UAT).
• Provide direct support, coaching, and training to the change network (Super Users, Key Users) to address learning curves.
• Assess adoption and proficiency of changes within the organization in compliance with the applications change management approach and methodology.
• Monitor the performance of solutions post-implementation, report on effectiveness, and adjust as necessary to optimize outcomes.

Requirements

• Degree in Business Management or Computer Science.
• Fluent in English (written and spoken) with strong communication skills for interacting with end users, developers, vendors, third parties, and organizational leaders.
• Problem-solving skills, including active listening, written and verbal communication.
• Critical thinking and analytical ability to evaluate data and processes for informed decision-making and improvements.
• Adaptability to dynamic and evolving business environments.
• Solid understanding of technology applications and data analysis tools, and their role in improving business operations.
• Minimum 5 years of experience in applications (ERP, MES, SPC, Scheduling).
• Minimum 5 years of experience in manufacturing companies.
• Minimum 5 years of project management experience.
• Proficiency in Microsoft Office tools.
• Familiarity with project management software (MS Project, JIRA, Celoxis, Monday, etc.).

Competencies

• Ability to communicate with all levels within the organization.
• Ability to influence decision-making.
• Ability to manage priorities and deliver on time.
• Ability to think analytically, critically, and creatively to solve business challenges.
• Strong team player.