IT Business Analyst

About the Role

The IT Business Analyst will translate functional specifications into viable technical solutions that meet business needs. This role collaborates with architecture, process, testing, and deployment teams to design solutions, ensure alignment of technical and process design, and account for integrated solution interdependencies. Projects are typically medium‑scope, cross‑functional, and technically complex, often involving multiple platforms and technologies.

The IT team supports both “Grow the Business” and “Run the Business” activities, designing, developing, and validating systems that control, track, and document the transformation of raw materials into finished goods in real‑time.

Responsibilities

• Requirements Definition and Design (60%)
  • Meet with business users and elicit, document requirements for business systems.
  • Support technical design and development activities of the solution.
  • Acquire in‑depth knowledge of end‑to‑end technical solutions and their functional capabilities.
  • Understand limitations of technologies and software used to implement business systems.
  • Own and be accountable for technical solutions from end to end.
  • Collaborate with developers to review solution architecture and design.
  • Collaborate with Process Teams and IT organizations on solution design.
  • Maintain system architecture documentation to ensure appropriate architecture is leveraged.
  • Gain clear understanding of 3rd‑party packages and how they fit into the IT solution.
  • Understand interactions between systems.
  • Participate in strategic analysis, proof‑of‑concept, and prototyping initiatives for new technology.
  • Design solutions based on development standards and approaches.
  • Oversee and collaborate with other IT associates to ensure all dependencies are identified.
  • Evaluate alternative designs, make recommendations, and document design solutions.
  • Prepare technical specifications based on functional specifications.
  • Provide design and impact assessments for upgrades.
• Project Management (20%)
  • Maintain detailed project plans and ensure projects are staffed with sufficient resources.
  • Manage project scope to deliver solutions within expected timelines.
  • Provide effort estimates based on business requirements.
  • Provide timely status updates.
  • Maintain awareness of patches and fixes to collaborate for application health.
• Application Development and Quality (20%)
  • Perform system testing and coordinate user acceptance testing with business users.
  • Support testing activities by fixing or assisting in fixing defects through technical issue resolution.
  • Lead and perform various testing phases such as extended unit tests and performance tests.
  • Facilitate extended unit tests and provide interface support.
  • Assist with functional acceptance testing as needed.
  • Provide timely defect resolution to minimize project delays.
  • Provide after‑hours support as required.
  • Develop training materials, participate in implementation, and provide post‑implementation support.
  • Contribute to, understand, and adhere to application development processes, software development standards, and technical approaches.
  • Research, build, and maintain development standards and approaches.
  • Proactively monitor, perform root cause analysis, and recommend solutions to reduce on‑call incidents and improve application health.
  • Integrate quality‑at‑the‑source thinking into daily, team, and project work.
  • Utilize quality/process tools and methodology in individual and team work.
  • Define and document individual processes within sphere of control.
  • Train backups on processes within the area/department.
  • Improve processes, identify waste and rework, and enact improvement plans.
  • Check satisfaction of internal customers using quality tools and customer/supplier metrics.

Requirements

• Bachelor's degree in Information Technology or a related business field (required).
• 2+ years progressive experience in Information Technology.
• Minimum of 1 year serving as a lead developer.
• Minimum of 1 year of development experience using Microsoft Visual Studio Suite.
• Minimum of 1 year programming experience in an object‑oriented SOA environment.
• Minimum of 1 year of Microsoft SQL Server development and profiling tools experience.
• System integration experience across equipment and software environments.
• Experience implementing a Manufacturing Execution System (MES) in manufacturing plants.
• Experience with project management best practices.
• Proficiency with Microsoft Project, Visio, PowerPoint, and Excel.

Culture

Our Core Value: We do the right thing, always.

Our Seven Cultural Behaviors:

• Empowerment – We trust our people.
• Ownership – We take 100% responsibility for our roles, actions, and results.
• Leadership – We all lead by example and talk direct with respect (DWR).
• One Team – We are One Springs Team.
• Customer First – We consider our customers' needs before every decision.
• Continuous Innovation – We are constantly learning, innovating, and improving.
• Speed – We define priorities and operate with a sense of urgency and agility.