IT Business Analyst

Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of performing all work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as specified by RBFCU, a reliable home internet provider, and the ability to hard wire a connection directly to the modem (Ethernet cable provided). A safe, suitable, and distraction-free workspace at home is required.

Responsibilities

• Lead scope and requirements gathering sessions with business product owners, SMEs, end-users, IT colleagues, vendors, and management to analyze process gaps and ensure business requirements and specifications are met and documented.
• Serve as a subject matter expert for one or more assigned business units, providing guidance, analysis, and process expertise as necessary.
• Participate in design review meetings to ensure design will result in robust, secure, and reliable applications in alignment with organizational initiatives.
• Research escalated user incidents and provide resolution within the specified Service Level Agreement.
• Develop project test documentation and execute test cases validating system changes, including but not limited to approved product configuration, user permissions, and system processing variables to ensure the project delivers the expected business value.
• Actively participate in planning and conducting User Acceptance Testing with the business unit.
• Maintain required documentation of project approvals and implementations.
• Apply fully tested and approved changes to the core production environment.
• Independently manage small to medium-scale projects and collaborate with project management by providing time estimates of assigned project tasks, reporting any changes to the manager for large-scale and enterprise projects.
• Maintain relationships with core processing vendors and support teams, monitor vendor communications for upcoming system releases, updates, and fixes, and communicate these opportunities to the appropriate business units.
• All other duties as assigned (essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

Requirements

• High School Diploma or GED with 5 years' relevant experience; Associate Degree in Business or Information Systems preferred.
• Minimum of 1 year of experience in a Systems Analyst, Business Lead, or Application Support role.
• Minimum of 2 years of experience with Banking/Credit Union Software Applications.
• Minimum of 3 years of experience in an area of business specialty relevant to Financial Institution operations, such as Lending, Finance, Audit, Member Service, etc. Alternatively, an appropriate combination of education and experience in an IT or Business-related field.
• Strong analytical and problem-solving skills, able to break down complex problems quickly.
• Able to meet and set deadlines with changing priorities.
• Strong communication and presentation skills, able to communicate clearly and concisely, both orally and in writing.
• Basic understanding of the Software Development Life Cycle.
• Proficient using Microsoft products such as Word, Excel, MS Project, Visio, etc.

Schedule

Hybrid schedule (remote/onsite) after a period of training (time frame may vary).